Restaurant Supervisor

**L'ETO GROUP** Mall of Oman, Muscat, Oman **About L'ETO Group** L'ETO Group was founded on a philosophy that blends nutritious, health\-conscious dining with an iconic dessert selection. Inspired by the essence of summer — freshness, vibrance, and warmth — we have grown from a single café in Soho into more than 40 locations across the UK, UAE, Saudi Arabia, Qatar, Oman and beyond. Joining L'ETO means becoming part of a global brand where creativity, ownership, and hospitality come together to create unforgettable guest experiences. **Job Overview** As a Restaurant Supervisor at L'ETO Group, you will oversee daily operations, coordinate the team, and ensure smooth, efficient service in a fast\-paced environment. This role calls for strong leadership, a hands\-on approach, and close attention to detail to uphold our high service standards and deliver an exceptional guest experience. **Duties \& Responsibilities** * Organize daily restaurant operations, including shift assignments and scheduling * Ensure the team has full awareness of the menu and the brand's service standards * Maintain a clean, organized restaurant throughout service in line with food safety regulations * Identify the most efficient methods for serving food, beverages, and pastries, regardless of guest volume * Motivate and engage staff on each shift, encouraging teamwork and communication to maintain a positive atmosphere while meeting sales and performance targets * Drive restaurant sales, including Sales per Head and additional sales * Analyze sales and operational KPIs, taking timely action to improve performance * Lead, coach, and develop the FOH team * Plan staff schedules to ensure maximum efficiency and smooth service * Manage staff documentation, including sick leave, leave requests, and other HR\-related matters * Take full ownership of and responsibility for restaurant operations, maintaining a strong floor presence throughout each shift * Conduct regular inventory and stock takes, replenishing supplies on time to maintain par levels and ingredient availability * Monitor food quality, presentation, timing, and service standards * Deliver an exceptional guest experience and build relationships with regular guests * Anticipate guest needs and prevent dissatisfaction wherever possible; handle complaints and service recovery professionally when issues arise * Use guest feedback constructively to support the company's growth and continuous improvement * Ensure equipment is properly maintained and cared for on an ongoing basis * Complete accurate operational reports, ordering, and administrative procedures required for restaurant operations * Carry out duties in line with the weekly schedule **Requirements \& Qualifications** * Previous managerial experience in the Gulf region, overseeing teams of at least 10\-15 staff members * A friendly yet fair and disciplined leadership style * A positive, confident, and ambitious personality * Confident, proactive, and a strong critical thinker with sound decision\-making skills * Openness to joining a warm, close\-knit team * Willingness to complete ongoing training, tastings, and guidance provided by the company * Proficient in Microsoft Office and Syrve POS * A strong sense of ownership and accountability **To Apply** Send your CV to: *Only shortlisted candidates will be contacted.* Work Location: In person Pay: Up to RO1\.000 per hour Work Location: In person