Restaurant Runner

**Job summary:** The Runner is a front\-of\-house team member responsible for delivering food and beverages promptly and professionally, serving as the key link between the kitchen and service team. This role ensures orders are delivered correctly, presentation standards are upheld, and guests enjoy a seamless dining experience. The Runner also supports table service, resetting, and cleanliness throughout the restaurant. Working under the supervision of the Head Waiter and Supervisor, this position requires physical stamina, attention to detail, and a cooperative spirit to help the team achieve guest satisfaction. **KEY RESPONSIBILITIES \& DUTIES** **Service Delivery \& Food Running** **Order Delivery:** · Deliver food and beverages to guests in the restaurant promptly and accurately, ensuring all items match the order specifications. · Check the presentation of all orders at the pass or pantry before serving, ensuring plates are clean, garnishes are correct, and dishes meet quality standards. · Communicate clearly with the kitchen and service team to coordinate the timing of order delivery, ensuring hot food is served hot and cold food is served cold. · Confirm guest satisfaction with their food upon delivery, addressing any immediate needs or escalating concerns to the service team. · Handle special requests, modifications, and dietary accommodations by ensuring the correct dishes are delivered as instructed. **Table Maintenance:** · Clear tables throughout the dining experience using proper methods for removing dishes, glassware, and silverware, ensuring minimal disruption to guests. · Sort and stack cleared items appropriately for the stewarding team, separating cutlery, crockery, and glassware. · Clean tables, chairs, and surrounding floor areas promptly after guests depart, preparing the table for the next seating. · Reset tables quickly and accurately according to established table\-setting standards, including cutlery, crockery, glassware, and condiments. · Maintain awareness of table turns and assist in ensuring the dining room flows efficiently. **Service Support:** · Assist the service team (waiters, waitresses, and head waiter) as necessary to meet and exceed guest expectations. · Support colleagues during peak periods by running food, clearing tables, and resetting efficiently. · Respond to guest requests (e.g., water refills, condiments, crockery clearance) promptly and courteously. · Communicate any guest feedback, concerns, or service delays to the Head Waiter or Supervisor. **TEAM COLLABORATION \& SUPPORT** **Shift Participation:** · Attend pre\-shift briefings to receive updates on: · Daily specials and menu changes · VIP guests and special reservations · Service priorities and focus areas · Promotions, offers, and targets · 86 items and inventory updates · Guest review scores and team standings · Report for shifts on time, in full uniform, and ready to work. · Support colleagues during peak periods, assisting with table clearing, running food, and other tasks as needed. · Maintain a positive, cooperative attitude, contributing to a supportive team environment. **Training \& Development:**· Participate actively in on\-the\-job training and development sessions.· Demonstrate willingness to learn new skills, menu items, and service techniques.· Seeking feedback from the Head Waiter and Supervisor to improve performance.· Support the training of new team members by demonstrating correct procedures and service standards. **OPERATIONAL EFFICIENCY:** **Station \& Side Station Management:** · Restock side stations regularly with necessary supplies, including: § Polished cutlery and flatware § Clean crockery and glassware § Ice buckets and clearing trays § Tissue, condiments, and other guest amenities · Regularly polish cutlery and glassware to maintain sparkling presentation standards. · Ensure side stations are organized, clean, and fully stocked throughout service. · Monitor inventory of service supplies and report shortages to the Head Waiter. **Hygiene, Safety \& Presentation:** · Maintain prompt cleanliness of the restaurant at all times, including floors, walls, ceilings, furniture, fittings, and equipment. · Ensure corridor safety by transporting all equipment and trays in the proper manner, using appropriate lifting and carrying techniques. · Attend to spills and breakages immediately, following proper safety procedures and reporting incidents to the supervisor. · Handle all equipment, including trays, glassware, and cutlery, with care to minimize breakage and maintain safety. · Adhere to all hygiene and food safety standards, including proper handwashing and handling of food and beverages. · Maintain a clean, professional appearance in full uniform at all times. **Menu Knowledge:** · Having thorough knowledge of the restaurant's menu, including: § Food items and their presentation § Key ingredients and preparation methods § Common allergens and dietary considerations § Beverage offerings · Understand basic recipes to accurately identify dishes and answer basic guest questions. **ADMINISTRATION \& COMPLIANCE:** **Documentation \& Reporting:** · Report any breakages, spills, equipment issues, or safety hazards to the Head Waiter or Supervisor immediately. · Contribute to shift reports by providing feedback on service flow, kitchen timing, and operational observations as requested. · Ensure proper handling and storage of equipment and supplies. **Policy Compliance:** · Adhere to all company policies, procedures, and service standards. · Comply with attendance, grooming, conduct, and service delivery requirements. · Uphold professional ethics and integrity in all dealings. · Protect company assets, including operating equipment, supplies, and confidential information. **QUALIFICATIONS \& EXPERIENCE** **Education:** · Basic food safety and hygiene certification is preferred; may be obtained on the job. · Formal hospitality training is an advantage but not mandatory. **Experience:** · Previous experience in a restaurant, café, or hospitality environment is preferred but not required. · Entry\-level candidates with a strong work ethic and willingness to learn are welcome. **Technical Skills:** · Service Awareness: Understanding of basic service sequences and table maintenance. · Menu Familiarity: Ability to learn and retain menu knowledge, including dish identification. · Equipment Handling: Safe handling of trays, glassware, cutlery, and crockery. · Physical Stamina: Ability to carry heavy trays, stand for extended periods, and move quickly throughout the dining area. · Language Skills: Basic spoken English; Arabic or additional languages are advantageous. **WORKING CONDITIONS** · Based on the restaurant outlet with daily presence required during service hours. · Extensive time spent standing, walking, and moving throughout the dining area during service. · Flexibility working a different shift, including: · Early mornings and late evenings · Weekends and public holidays · Split shifts as required by business volumes · Extended hours during peak periods, special events, and new project launches · Fast\-paced, dynamic environment with multiple competing priorities. · Regular interaction with guests, team members, kitchen staff, and management. · Physical requirements include standing for extended periods, carrying trays, and moving between tables and service stations. Special Note: This performance role guide is not exhaustive, nor is it meant to be. Additional responsibilities and tasks may be introduced where necessary to meet the needs of the business. Name: Date: Signature: Pay: RO160\.000 per month Work Location: In person