Renewals Executive

Job Scope The Renewals Executive is accountable for establishing sound relationships with existing partners ensuring timely follow ups and handling the renewal process prior to expiration. S/He maintains an updated database at all times and works towards effective relationships with internal departments. Main Duties and Responsibilities • Build and maintain strong customer relationships, address concerns and successfully retain existing client contracts • Support the direct manager in the management of contract renewals with existing customers and coordinate with the Sales and Account management teams accordingly • Initiate renewal conversations with customers, respond to queries and proactively follow up prior to contract expiration dates • Identify customers needs and opportunities for improvement prior to and during the renewal process and engage the direct manager accordingly • Identify customer requirements, uncover roadblocks and drive renewals to timely closures in coordination with the direct manager • Review terms and conditions, make any necessary changes/modifications requested by the customer and streamline contract issues and the overall customer renewal experience • Prepare and submit periodic reports, analysis and key metrics • Maintain an accurate rolling of 120 days renewal forecast • Update and maintain the customer database at all times • Establish and maintain effective working relationships with internal departments. • Bachelor s degree in Business Administration or any other related field. • Minimum 3 4 years of relevant experience in a similar role. • Strong communication and negotiation skills. • Hands-on experience in preparing quotations, reports, and sales forecasts. • Proficient in Microsoft Excel.