Receptionist - InterContinental Riyadh

### **Day\-to\-Day Tasks** * Welcome and greet guests in a warm and professional manner. * Handle guest check\-in and check\-out procedures efficiently. * Verify guest information and ensure all registration details are accurate. * Process room payments, deposits, and other guest transactions. * Handle guest requests, inquiries, and complaints professionally. * Provide information about hotel facilities, services, restaurants, and local attractions. * Manage room assignments and coordinate with Housekeeping regarding room status. * Handle telephone calls, emails, and guest messages promptly. * Assist guests with reservations, modifications, and cancellations. * Monitor arrivals, departures, VIP guests, and special requests. * Maintain accurate guest records and update the hotel system accordingly. * Coordinate with other departments to ensure guest requests are followed up. * Prepare and review daily reports and handover information. * Ensure the reception area is clean, organized, and presentable. * Follow hotel policies, procedures, and InterContinental service standards. * Handle guest keys and ensure proper key control procedures are followed. * Assist with luggage arrangements and transportation requests when required. * Maintain confidentiality of guest information. * Follow cash handling, security, health, and safety procedures. * Promote hotel services and facilities when appropriate. * Support colleagues and other departments during busy periods. * Attend daily briefings and communicate important guest information to the team. * Complete all assigned tasks and ensure a proper handover at the end of the shift Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.