Reception Manager - Kuwait

Career Land Center is hiring an experienced **Reception Manager** for **an Food \& Beverage company in Kuwait** . We are looking for a polished and guest\-focused hospitality professional who can lead the reception team, manage reservations and table flow, and ensure every guest receives a warm, professional, and seamless experience from arrival to departure. The Reception Manager will oversee the hosts and hostesses and ensure high standards of guest engagement, reservation management, and front\-of\-house coordination. #### **Key Responsibilities** * Welcome and greet guests warmly and professionally upon arrival. * Manage guest arrivals, seating, waiting lists, and departures efficiently. * Ensure guests receive excellent service from the moment they enter the restaurant. * Handle guest requests, feedback, and complaints professionally and promptly. * Maintain a high standard of hospitality, guest satisfaction, and restaurant image. * Manage daily reservations, bookings, walk\-ins, VIP guests, and special requests. * Maintain accurate reservation records and monitor table availability. * Coordinate table allocation according to reservations, guest preferences, and restaurant capacity. * Manage waiting lists during busy periods and communicate estimated waiting times clearly. * Monitor table turnover and coordinate with the service team to optimize seating. * Supervise, guide, and support receptionists, hosts, and hostesses. * Prepare staff schedules and ensure adequate reception coverage at all times. * Conduct daily briefings and communicate important reservations, VIP guests, events, and special requirements. * Train team members on guest service, restaurant standards, telephone etiquette, and reservation procedures. * Monitor staff grooming, appearance, punctuality, and professional conduct. * Coordinate closely with the Restaurant Manager, service team, kitchen, and management team to ensure smooth operations. #### **Requirements** * Previous experience as a Reception Manager, Head Hostess, Guest Relations Supervisor, or similar front\-of\-house leadership role. * Strong experience in restaurants, cafés, hospitality groups, or F\&B operations. * Experience managing hosts, hostesses, or reception teams is required. * Strong knowledge of reservations, table management, guest flow, and waiting\-list handling. * Excellent customer\-service, communication, and guest\-relations skills. * Strong leadership, team\-management, and training skills. * Ability to work in a fast\-paced hospitality environment. * Professional appearance, positive attitude, and strong attention to detail. * Good organizational and problem\-solving skills. * Experience with reservation systems is an advantage. * International hospitality experience is an advantage. * Willingness to relocate to Kuwait. #### **Benefits** * Competitive salary package * Transportation provided * Medical insurance * Paid annual leave * Airfare/flight benefits according to employment terms * Employment visa/work permit support * Relocation support according to employer policy * Other benefits included in the employment package * Opportunity to work with a large hospitality group in Kuwait