Reception/Front Desk Officer

Job Description – Receptionist / Front Desk Officer Position Title Receptionist / Front Desk Officer Department Operations Reports To Venue Manager / Assistant Venue Manager Job Summary The Receptionist / Front Desk Officer is the first point of contact for guests visiting Boo Boo Laand. This role is responsible for providing a warm and professional welcome, assisting guests with admissions, memberships, bookings, and general inquiries, while ensuring an exceptional customer experience. The Receptionist also supports daily administrative tasks, maintains accurate records, and ensures the reception area operates efficiently. Key ResponsibilitiesGuest Services * Welcome all guests with a friendly, professional, and positive attitude. * Provide information about Boo Boo Laand's attractions, activities, memberships, pricing, promotions, and events. * Assist guests with admissions, registrations, and check\-in/check\-out procedures. * Handle guest inquiries, requests, and complaints promptly, escalating issues when necessary. * Ensure every guest receives excellent customer service throughout their visit. Reception \& Administration * Answer and direct incoming phone calls and respond to email or online inquiries. * Manage daily bookings for birthday parties, school visits, and special events. * Maintain accurate guest records and reservation details. * Support administrative tasks, filing, and document management. * Coordinate with other departments to ensure smooth guest operations. Cashiering \& Sales * Process admissions, memberships, and merchandise sales using the POS system. * Handle cash, card, and digital payments accurately. * Balance cash drawers and prepare daily transaction reports. * Promote memberships, birthday packages, and current promotions to maximize sales opportunities. Operations Support * Ensure the reception and waiting areas are clean, organized, and presentable at all times. * Coordinate with the operations team regarding guest flow and capacity. * Monitor lost and found items and maintain related records. * Assist with opening and closing procedures as assigned. Health \& Safety * Follow all health, safety, and security procedures. * Ensure guest access procedures comply with company policies. * Report incidents, accidents, or safety concerns immediately. * Maintain confidentiality of guest and company information. Qualifications * High school diploma or equivalent; Diploma or Bachelor's degree is an advantage. * Previous experience in reception, customer service, hospitality, retail, or family entertainment is preferred. * Experience using POS systems and basic administrative software is an advantage. Skills \& Competencies * Excellent customer service and interpersonal skills. * Strong communication skills in English; Arabic is an advantage. * Professional appearance and positive attitude. * Cash handling and basic mathematical skills. * Good organizational and multitasking abilities. * Ability to remain calm and professional during busy periods. * Proficiency in Microsoft Office and POS systems. * Team player with strong problem\-solving skills. Key Performance Indicators (KPIs) * Guest satisfaction ratings. * Speed and accuracy of guest check\-in and admissions. * Cash handling accuracy. * Membership and package sales. * Response time to guest inquiries. * Compliance with company policies and procedures. * Attendance and punctuality. Working Conditions * Full\-time position. * Flexible to work shifts, weekends, public holidays, and peak operating periods. * Requires standing for extended periods and regular interaction with guests. * Based at the front desk/reception area of the venue. Core Behaviors * Customer\-first mindset. * Friendly, approachable, and professional. * Reliable and punctual. * Detail\-oriented and organized. * Positive attitude with a willingness to help. * Maintains confidentiality and professionalism at all times. Pay: From ﷼4,000\.00 per month Work Location: In person