Quality Assurance Technician

1. Quality Protocol Adherence • Ensure all products manufactured during the assigned shift comply with approved product specifications and quality standards. • Conduct regular quality rounds on the production floor to monitor both physical and visual quality parameters. • Monitor and record production area and warehouse temperature and relative humidity (RH), reporting any deviations to the Quality Manager. • Coordinate with machine operators & Technicians to identify quality deviations, implement corrective actions, and verify their effectiveness. • Maintain Statistical Process Control (SPC) charts and ensure all quality inspections are performed according to the defined inspection frequency. • Verify that the correct raw materials are issued to production machines and raise Non-Conformance Reports (NCRs) for any material-related quality issues. • Utilize quality tools such as SPC, Control Charts, Pareto Analysis, Fishbone Diagram, 5 Why Analysis, and CAPA for quality monitoring and continuous improvement. • Support investigations into customer complaints, process deviations, and quality incidents. • Perform scheduled calibration of all quality testing equipment and maintain complete, accurate calibration records in accordance with quality procedures. 2. Visual and Physical Quality Inspection • Perform visual and physical inspections of cigarette filters according to approved inspection procedures. • Evaluate trial samples and document machine runnability observations. • Immediately report abnormal trends or out-of-specification results to the Production and Quality teams. • Ensure product segregation and disposition of non-conforming materials. 3. Records and Documentation • Maintain accurate records of routine inspections, quality tests, and production trials. • Record all trial activities in the Trial Log and prepare detailed trial reports. • Archive all supporting documents, including request forms, inspection records, checklists, and trial reports. Skills and Competencies • Good knowledge of cigarette filter manufacturing processes. • Strong understanding of quality inspection techniques and statistical process control (SPC). • Hands-on experience with laboratory and quality measuring instruments. • Proficient in root cause analysis tools (5 Why, Fishbone, CAPA, Pareto). • Good analytical, problem-solving, and communication skills. • Proficient in Microsoft Excel, Word, and quality reporting systems. • Ability to work independently and collaboratively in a shift environment while maintaining high attention to detail.