QA QC TEAM LEAD

### **Key Responsibilities – Team Leader, Quality Assurance** * Lead, supervise, and coach the Quality Assurance (QA) team to ensure high\-quality inspection standards and optimal team performance. * Coordinate with Project Management teams to ensure resources are available for contractors to achieve project quality objectives. * Conduct regular site inspections to verify compliance with company quality standards, procedures, and policies. * Guide QA Engineers and consultants during pre\-inspections to ensure units meet required quality standards before handover. * Ensure QA Engineers follow Standard Operating Procedures (SOPs) for inspections, snagging, reporting, and preparation of Bills of Quantities (BOQs). * Review and verify BOQs and snag lists before submission to the Commercial team. * Ensure properties are fully inspected, defect\-free, and ready for client handover within the required turnaround time. * Perform final verification of completed works and subcontractor completion documentation. * Conduct weekly coordination meetings with project teams and consultants to identify quality issues, delays, and implement corrective actions. * Monitor attendance and performance of outsourced QA personnel and review monthly reports. * Review and approve client handover appointment requests received through the company's customer portal or handover management system. * Handle escalated customer complaints and ensure timely resolution while maintaining high customer satisfaction. * Organize and deliver training programs to QA Engineers to improve inspection quality and technical knowledge. * Coordinate with the CRM team by providing project documents, drawings, and other required information. * Ensure receipt and proper management of handover documentation, including drawings, warranty certificates, operation manuals, and related project documents. * Maintain comprehensive records of inspections, handovers, snagging history, and project documentation, and provide regular updates to management. * Ensure a smooth, professional, and positive customer journey throughout the property handover process. * Ensure compliance with company policies, quality procedures, and organizational standards. * Identify opportunities for continuous improvement in quality processes, productivity, and cost optimization. * Prepare and submit accurate reports, quality metrics, and management updates as required. * Exercise decision\-making authority within the approved company policies and authorization matrix.