Project Manager

**Role Summary:** The Project Manager will be responsible for leading the end\-to\-end delivery of complex healthcare and Revenue Cycle Management (RCM) implementation projects. Acting as the primary point of coordination between clients, business stakeholders, implementation teams, and technical resources, the Project Manager will ensure that projects are delivered on time, within scope and budget, and in accordance with Santechture's standards for quality, governance, and customer satisfaction. The role requires a strong understanding of healthcare operations, Revenue Cycle Management (RCM) workflows, and Electronic Medical Record (EMR) systems to effectively translate business requirements into successful project outcomes. The Project Manager will lead project planning, stakeholder engagement, risk and issue management, resource coordination, and delivery governance while ensuring that business objectives are achieved and client expectations are exceeded. Working closely with product management, implementation, and engineering teams, the Project Manager will support the successful deployment and continuous improvement of Santechture's solutions. The role will also identify opportunities to streamline workflows, improve operational efficiency, and incorporate industry best practices into solution delivery. Experience managing healthcare software implementations, integrations, and EMR\-related projects is highly desirable. A technical background is considered an advantage, but a strong healthcare and RCM background is essential. **Primary Responsibilities:** * Project Delivery: Lead the end\-to\-end delivery of healthcare and Revenue Cycle Management (RCM) implementation projects, ensuring they are completed on time, within scope and budget, and in accordance with agreed quality standards. * Healthcare \& EMR Implementation Leadership: Coordinate the successful implementation and integration of Santechture solutions with Electronic Medical Record (EMR) systems and other healthcare applications, ensuring business, clinical, and technical requirements are effectively translated into project deliverables. * Project Planning \& Governance: Develop and maintain project plans, schedules, risk registers, issue logs, and governance reports while proactively managing project risks, dependencies, and change requests. * Client \& Stakeholder Management: Serve as the primary point of contact for clients throughout the project lifecycle, building strong relationships with executive sponsors, IT leaders, clinical stakeholders, and operational teams to ensure alignment and successful project outcomes. * Business \& Solution Coordination: Work closely with product management, implementation, engineering, and business teams to ensure solutions meet client requirements, support healthcare best practices, and deliver measurable operational and financial benefits**.** * Documentation \& Communication: Prepare and maintain project charters, implementation plans, meeting minutes, status reports, risk logs, and other project documentation, ensuring clear communication with both internal and external stakeholders. * Cross\-Functional Leadership: Coordinate multidisciplinary teams across consulting, implementation, development, quality assurance, and support functions to ensure effective collaboration and timely issue resolution. * Continuous Improvement: Identify opportunities to improve project delivery methodologies, implementation processes, and client experience while contributing healthcare and RCM knowledge to the ongoing enhancement of Santechture's products and services. **General responsibilities** * Define project scope, objectives, and deliverables in collaboration with senior management, clients, and key stakeholders. * Ensure all project documentation, including project plans, implementation documentation, integration specifications, and status reports, is maintained, accurate, and compliant with organizational and regional requirements. * Communicate project objectives, expectations, progress, risks, and issues to project teams and stakeholders in a timely and effective manner. * Oversee the end\-to\-end implementation and integration of Santechture solutions with Electronic Medical Record (EMR) systems and other healthcare applications, coordinating with technical teams to ensure successful delivery. * Identify and manage project dependencies, risks, and critical paths to minimize delays and ensure successful project execution. * Proactively manage changes in project scope, assess their impact, and develop appropriate mitigation and contingency plans. Lead, coach, mentor, and motivate project team members and external partners, fostering accountability, collaboration, and high performance throughout the project lifecycle. **Job Requirements:** **A] Professional Qualifications:** * **Postgraduate degree** in Software Engineering, Health Informatics, Information Systems, Project Management, or a related field, or equivalent professional experience. * **Project Management Professional (PMP)** certification is highly desirable. * Additional professional certifications relevant to healthcare, Revenue Cycle Management (RCM), project management, or health information technology will be considered an advantage. * **B]** **Technical Knowledge \& Experience:** * Minimum of **5–7 years of project management experience**, preferably within a management consulting, healthcare IT, or digital transformation environment. * Advanced working knowledge of cloud\-based solutions, Software as a Service (SaaS), and enterprise healthcare applications is highly desirable. * **EMR implementation experience:** Proven track record of successfully managing multiple healthcare software implementation and integration projects involving Electronic Medical Record (EMR) systems and related healthcare applications. * Experience working in a structured, corporate environment with formal governance, executive stakeholder engagement, performance metrics, and project reporting. * Strong understanding of software implementation and delivery lifecycles, including Agile, Scrum, and Waterfall methodologies. * Demonstrated experience leading cross\-functional teams comprising business, clinical, implementation, and technical resources. * Deep understanding of healthcare operations and Revenue Cycle Management (RCM) processes and industry best practices is essential. * Strong analytical, organizational, and problem\-solving skills with exceptional attention to detail. * Proven ability to manage multiple priorities simultaneously, work effectively under pressure, and adapt to changing business needs and project priorities. * Excellent written and verbal communication, presentation, and stakeholder management skills. * Demonstrated ability to build trusted client relationships and successfully deliver complex healthcare technology projects from initiation through post\-implementation support.