Product Delivery Lead

We are looking for a highly technical, execution-focused Product Delivery Lead to bridge the gap between closed sales and active customer success. In this role, you will own the critical onboarding phase, ensuring that new enterprise customers are seamlessly integrated into our SaaS platform despite having highly specific, complex data requirements. You will be the orchestrator who turns a signed contract into active, AI-driven value. By combining a deep understanding of our product portfolio with expertise in data ingestion techniques and ontology mapping, you will eliminate friction in the setup process. Your ultimate goal is to accelerate the "Time-to-Value" for our customers, ensuring they can leverage our Agentic AI tools and sustainability solutions as quickly and effortlessly as possible. Jobs To Be Done • Lead the end-to-end technical onboarding and implementation of our SaaS solutions for new enterprise customers. • Serve as the primary bridge between the customer's technical teams and our internal engineering/data teams to define and execute data ingestion strategies. • Manage complex data requirements, including leading ontology mapping exercises to ensure customer data seamlessly aligns with our AI models. • Develop, manage, and execute detailed delivery project plans, ensuring timelines, milestones, and customer expectations are consistently met. • Partner closely with the Business Developer to ensure a smooth handover from the sales cycle and align on strategic customer goals. • Create repeatable, scalable onboarding playbooks to continuously reduce friction and speed up the delivery lifecycle for future customers. • Troubleshoot early-stage data integration roadblocks, ensuring a frictionless transition into "business-as-usual" platform usage. Skills and Competencies • Delivery Management : Exceptional project management skills with the ability to herd cats, manage scope creep, and keep complex deployments strictly on schedule. • Technical Fluency : Deep understanding of how data flows between systems. You don't need to write the code, but you must confidently discuss APIs, data ingestion, and ontology mapping with engineers. • Product Mastery : Rapid ability to deeply understand our entire product portfolio and how different modules interact with customer data. • Client Management : Excellent executive presence and communication skills. You can translate highly technical data requirements into clear business outcomes for stakeholders. • Problem Solving : A proactive, "fix-it-first" mentality when dealing with data integration bottlenecks. KPIs • Time-to-Value (TTV): Reduction in the average number of days from contract signature to the customer's first successful use of AI insights. • Onboarding Success Rate: Percentage of customer implementations delivered on time and within scope. • Data Integration Efficiency: Reduction in manual interventions or rework required during the data mapping and ingestion phases. • Customer Satisfaction (CSAT): High satisfaction scores specifically tied to the onboarding and delivery experience. • Playbook Adoption: Successful creation and internal adoption of standardized delivery processes. • Bachelor s Degree in Computer Science, Information Systems, Engineering, Business Administration, or a related field. • Certifications in Project Management (e.g., PMP, Prince2, Scrum Master) are highly valued. • Bonus points for certifications or coursework in Data Engineering, Cloud Architecture, or Database Management. • 5+ years of experience in technical delivery, SaaS implementation, solutions architecture, or technical account management. • Proven track record of successfully onboarding B2B enterprise customers with heavy data integration requirements. • Hands-on experience navigating data ingestion pipelines, APIs, ETL processes, and complex data mapping/ontology mapping. • Experience working alongside sales or business development teams in a fast-paced, high-growth tech environment.