Pickers (Online Grocery Fulfillment) | Retail | M&S | UAE

• What You Will Do Order Picking & Fulfilment • Pick customer orders accurately using handheld picking devices or mobile applications. • Ensure all customer orders are completed within agreed service level agreements (SLAs). • Select products according to customer requirements, ensuring correct quantity, size, flavour, and specifications. • Prioritize urgent and scheduled delivery orders to meet delivery timelines. • Maintain high levels of picking productivity while ensuring quality and accuracy. Product Quality & Freshness • Carefully select the freshest and highest-quality products, particularly fresh food, chilled, frozen, bakery, produce, and ready meals. • Check expiry dates, packaging quality, and product condition before picking. • Follow FIFO (First In, First Out) principles where applicable. • Ensure substitutions are made according to company guidelines and customer preferences. • Escalate unavailable products or quality concerns to the Team Leader. Packing & Order Preparation • Pack customer orders carefully to protect product quality during transportation. • Separate chilled, frozen, ambient, and fragile products according to company procedures. • Label orders accurately and prepare them for dispatch or Click & Collect. • Ensure all customer orders are complete before handover to the delivery team. Inventory & Stock Management • Report stock shortages, damaged products, and inventory discrepancies. • Assist with stock replenishment when required. • Maintain inventory accuracy by following stock handling procedures. • Support stock counts and inventory control activities. Food Safety & Compliance • Follow all Food Safety, HACCP, Municipality, and Health & Safety regulations. • Maintain cold chain integrity for chilled and frozen products. • Handle food products safely and hygienically throughout the picking process. • Ensure workstations and equipment remain clean and organized. Operational Excellence • Achieve daily productivity and picking accuracy targets. • Maintain a safe, clean, and organized fulfilment area. • Follow company operating procedures and online fulfilment standards. • Participate in team briefings, training sessions, and continuous improvement initiatives. • Support additional operational activities during peak trading periods. • Required Skills to be Successful • Strong attention to detail and accuracy. • Excellent organizational and time management skills. • Ability to work in a fast-paced environment. • Good communication and teamwork skills. • Strong customer-focused mindset. • Ability to prioritize multiple orders effectively. • Basic technology skills to operate handheld devices or picking applications. • Knowledge of food handling and product quality standards. • Ability to work independently with minimal supervision. • Physically fit and able to walk, lift, bend, and stand for extended periods. What Qualifies You for the Role • High School Diploma or equivalent. • 1–3 years' experience in Retail, Supermarket, Warehouse, E-commerce, Grocery, or Fulfilment Operations. • Previous experience in online order picking or grocery fulfilment is preferred. • Experience using handheld scanners, RF devices, or digital picking systems. • Knowledge of fresh food handling and food safety practices is an advantage. • Good communication skills in English (Arabic is an advantage). • Ability to work flexible shifts, weekends, and public holidays. • Ability to work efficiently under time-sensitive conditions.