Patient Relations Officer - KSA

We are hiring an experienced **Patient Relations Officer** forreputed Company in **Saudi Arabia** **Job Purpose** * Serve as the primary point of contact for patients and their families. * Deliver excellent customer service. * Address patient concerns and ensure a positive patient experience. * Facilitate communication between patients and healthcare providers. * Support high standards of patient care and satisfaction. **Key Responsibilities** * Follow departmental policies, SOPs, and procedures. * Perform daily duties in accordance with established standards. * Welcome patients and visitors. * Assist with patient registration and appointment scheduling. * Respond to inquiries and provide general information. * Handle patient complaints, concerns, and grievances professionally. * Escalate unresolved issues when required. * Act as a liaison between patients, families, and medical staff. * Communicate patient feedback accurately and diplomatically. * Educate patients and visitors about hospital services, policies, and procedures. * Maintain accurate records of patient interactions and complaints. * Ensure confidentiality and data security. * Collect patient feedback through surveys and direct communication. * Support continuous service improvement initiatives. * Ensure compliance with hospital policies, infection control, and confidentiality regulations. * Coordinate with medical, administrative, and support departments. * Assist in organizing patient engagement activities and orientation sessions. * Comply with safety, health, and environmental procedures. * Perform additional duties as assigned. * Minimum 5 years of experience in a hospital or clinical environment. * Bachelor's Degree in: Healthcare Administration / Public Relations / Nursing