Patient Acquisition Advisor

**About Us**: Child Fertility is a premium IVF and fertility clinic launching in Riyadh backed by a regional investment group. The clinic is bringing internationally benchmarked, UK\-standard protocols to Saudi Arabia for the first time, delivered within a luxury, couple\-centred, and deeply culturally attuned patient environment. We are entering a market with significant unmet demand and a clear gap at the premium end. The brand sits at the intersection of British medical excellence, luxury wellness experience, and Saudi cultural sensitivity. Our patients are discerning, privacy\-conscious couples who expect the same standards they would receive in London or Geneva \- without leaving the Kingdom. The Patient Acquisition Advisor (Fertility Care Advisor) is responsible for managing patient enquiries, guiding patients through the early stages of their fertility journey, and converting enquiries into consultations, investigations, and treatment. This role plays a critical part in delivering a high\-touch, premium, and emotionally supportive patient experience from first contact through to treatment planning. **Responsibilities**: 1\. Patient Engagement \& Conversion ● Manage inbound patient enquiries across WhatsApp, phone, email, and digital channels ● Act as the first point of contact for the clinic by triaging the main phone line, directing enquiries appropriately while capturing and qualifying new patient leads ● Conduct structured, high\-quality discovery calls to understand patient needs, history, and motivations ● Guide patients confidently through their options, including consultations, investigations, and treatment pathways ● Convert enquiries into consultations, investigations, and treatment ● Guide patients through pricing, packages, and next steps with clarity and confidence ● Handle objections with empathy, transparency, and commercial awareness 2\. Patient Experience (Non\-Clinical) ● Deliver a consistently high\-touch, premium first experience ● Proactively guide patients, anticipating needs and reducing uncertainty ● Build trust and rapport with patients navigating emotionally complex decisions Ensure all communication is personalised, culturally attuned, and discreet 3\. Lead Nurturing \& Follow\-Up ● Maintain structured, proactive follow\-up with all patient enquiries ● Nurture patients through the decision\-making journey across multiple touchpoints ● Ensure no high\-quality lead is lost due to lack of follow\-up or engagement 4\. CRM \& Pipeline Management ● Maintain accurate, timely, and disciplined use of CRM (e.g. HubSpot) ● Manage individual pipeline effectively, ensuring clear progression of all leads ● Capture high\-quality patient data to support reporting and personalisation 5\. Collaboration \& Handover ● Coordinate effectively when triaging calls, ensuring urgent, clinical, or high\-value enquiries are prioritised and routed appropriately ● Work closely with the Concierge and Patient Coordinators to ensure seamless handovers ● Provide clear, structured patient information to support continuity of care ● Share patient insights and feedback to improve overall journey and conversion Requerment: ● 3\+ years experience in sales, patient acquisition, or a customer\-facing commercial role ● Proven ability to meet or exceed targets in a performance\-driven environment ● Strong communication skills, combining empathy, discretion, and commercial confidence ● Ability to manage emotionally sensitive conversations with professionalism and care ● Experience using CRM systems and managing a structured pipeline ● Comfortable working in a fast\-paced, target\-driven environment ● Saudi National Only ● Fluent in Arabic and English Work Location: In person