Operations & Support Coordinator

**Job Description:** We are looking for an organized and technically capable individual to support both customer operations and technical support activities. The role will manage incoming support requests, perform initial troubleshooting, coordinate escalations, prepare devices for deployment, create and configure client accounts on the Rooya platform, and support onboarding activities. **Key Responsibilities:** * Receive, classify, and follow up on technical support tickets and inquiries from different channels. * Perform initial remote troubleshooting before escalating issues. * Route issues to the appropriate support, maintenance, or development team. * Track open tickets and keep customers updated until resolution. * Coordinate with field teams when installation or maintenance visits are required. * Prepare and configure devices before installation or deployment. * Create and configure customer accounts, users, vehicles, and related settings on the Rooya platform. * Support customer onboarding and ensure accounts and devices are ready before go\-live. * Maintain accurate records of devices, configurations, and operational activities. * Update the knowledge base with recurring issues and solutions. * Prepare regular support and operations reports, including response and resolution performance. * Identify recurring issues and recommend process improvements. **Qualifications:** * Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field. * 1–3 years of experience in technical support, operations, IT coordination, or a similar role. * Fluency in Arabic and English. * Familiarity with ticketing systems such as Odoo, Zoho, or similar platforms. * Good technical troubleshooting and problem\-solving skills. * Comfortable working with devices, software platforms, and system configurations. * Strong organizational, follow\-up, and communication skills. * Ability to coordinate across customers, technical teams, and field operations. Pay: ﷼6,000\.00 \- ﷼9,000\.00 per month Work Location: In person