Operations Manager – Bakery and Coffee Shop

This is a full\-time, on\-site role at Biblo Bakery \& Cafe in Bahrain. We are seeking an experienced and dynamic **Operations Manager** to oversee the daily operations of our bakery and coffee shop. The **Operations** Manager will ensure exceptional customer service, efficient operations, and a welcoming environment while driving sales and maintaining high standards of quality. A passion for baking and coffee, along with leadership skills, is essential. Prior baking experience is a plus but not required. **Key Responsibilities:** **1\-** **Operational Management:** * Oversee daily operations, including inventory management, staff scheduling, and compliance with health and safety regulations. * Ensure the bakery and coffee shop maintain a clean, organized, and inviting atmosphere. * Monitor and maintain equipment, coordinating repairs or maintenance as needed. **2\-** **Customer Service:** * Deliver outstanding customer service by addressing customer inquiries, complaints, and feedback promptly and professionally. * Train staff to uphold high standards of customer engagement and satisfaction. **3\-** **Team Leadership:** * Recruit, train, supervise, and motivate a team of baristas, bakers, and support staff. * Conduct performance evaluations, provide feedback, and implement development plans. * Foster a positive and collaborative work environment. **4\-** **Financial Management:** * Manage budgets, control costs, and maximize profitability while maintaining quality. * Monitor sales performance, analyze trends, and implement strategies to meet revenue targets. * Handle cash flow, daily sales reports, and financial reconciliations. **5\-** **Product Quality and Innovation:** * Ensure consistent quality of baked goods, coffee, and other menu items. * Collaborate with bakers and baristas to develop new menu items or seasonal specials. * If experienced in baking, contribute to recipe development and production as needed. **6\-** **Marketing and Community Engagement:** * Promote the bakery and coffee shop through local marketing initiatives, social media, and community events. * Build relationships with customers and local businesses to enhance brand loyalty. **7\-** **Inventory and Vendor Management:** * Manage inventory levels for ingredients, supplies, and retail products. * Liaise with suppliers to ensure timely deliveries and quality control **Qualifications** * **Must be currently available in Bahrain.** * **Proven experience (5\+ years) in a managerial role, preferably in a bakery, coffee shop, or food and beverage setting.** * Strong leadership and team management skills with the ability to motivate and inspire staff. * Excellent customer service and communication skills. * Knowledge of food safety regulations and best practices. * Financial acumen, including budgeting, cost control, and sales analysis. * Ability to multitask, prioritize, and thrive in a fast\-paced environment. * Proficiency in POS systems, inventory management software, and basic computer skills. * Passion for coffee, baked goods, and creating a welcoming customer experience. * Baking Experience (Preferred): Hands\-on experience in baking or pastry production is a plus but not mandatory. * Flexibility to work early mornings, weekends, and holidays as required. **Education:** High school diploma or equivalent required; a degree or certification in hospitality, business management, or culinary arts is a plus. Job Type: Full\-time Work Location: In person