Operations, Inventory and Logistics Coordinator

**Job Purpose** Responsible for coordinating product shipments, customs clearance, warehouse operations, inventory accuracy, Shopify product management, order fulfillment, and returns across the company’s brands. The role ensures that products move efficiently from suppliers to the warehouse, website, and final customer. **Key ResponsibilitiesLogistics and Freight** * Coordinate inbound and outbound shipments with suppliers, freight forwarders, shipping companies, and couriers. * Arrange freight bookings and maintain shipment schedules. * Prepare and review shipping and customs clearance documentation. * Track shipments from supplier pickup until final warehouse delivery. * Report shipment delays, missing documents, damages, or additional costs immediately. * Maintain an updated shipment tracking report. **Inventory Management** * Monitor inventory quantities by product, color, size, SKU, and location. * Ensure that physical inventory matches Shopify, warehouse, and 3PL inventory records. * Conduct regular stock counts and support full inventory audits. * Investigate and resolve inventory discrepancies. * Track products transferred to pop\-ups, booths, events, photoshoots, or other temporary locations. * Ensure transferred products are returned and added back into the inventory system. * Prepare weekly and monthly inventory reports. * Issue low\-stock and out\-of\-stock alerts. **Warehouse and Inbound Operations** * Coordinate the receiving of new shipments with the warehouse or 3PL provider. * Verify received quantities against purchase orders, invoices, and packing lists. * Ensure products are inspected for damage, quality issues, incorrect sizes, or missing items. * Confirm that all received products are correctly labeled, barcoded, and stored. * Maintain accurate records of damaged, returned, missing, and unavailable products. **Shopify and Product Management** * Create and update products on Shopify. * Maintain accurate Arabic and English product names, descriptions, prices, SKUs, sizes, colors, and images. * Ensure Shopify inventory reflects the actual available stock. * Review product listings before they are published. * Coordinate with the marketing and creative teams to ensure product information and images are ready before launch. * Remove or correct inaccurate, duplicated, or unavailable product listings. **Order Fulfillment** * Monitor daily orders and ensure they are processed within the required timeline. * Coordinate directly with the warehouse and delivery partners regarding order preparation and dispatch. * Follow up on delayed, failed, cancelled, or incomplete deliveries. * Verify that the correct product, size, quantity, and customer information are included in every order. * Maintain an order fulfillment and delivery status report. **Returns and Exchanges** * Coordinate customer returns and exchanges with customer service, the warehouse, and delivery partners. * Ensure returned products are inspected before being placed back into available inventory. * Update Shopify and warehouse inventory after every approved return or exchange. * Maintain records of return reasons, damaged products, and non\-resellable items. * Identify recurring operational issues causing returns or customer complaints. **Replenishment and Stock Planning** * Monitor product sales and stock movement. * Identify fast\-selling and slow\-moving products. * Prepare reorder recommendations based on sales velocity and available inventory. * Coordinate replenishment requirements with the Supply Chain and Management teams. * Support planning for seasonal launches, campaigns, pop\-ups, and promotional periods. **Required Qualifications** * Bachelor’s degree or diploma in Logistics, Supply Chain, Business Administration, Operations, or a related field. * Minimum 2 years of experience in logistics, inventory, warehouse operations, retail, or e\-commerce. * Experience using Shopify or a similar e\-commerce platform. * Strong knowledge of inventory management and order fulfillment processes. * Experience coordinating with freight companies, warehouses, and delivery providers. * Strong Microsoft Excel or Google Sheets skills. * Good written and verbal communication skills in Arabic and English. * High attention to detail and strong organizational skills. * Ability to manage multiple shipments, orders, and operational tasks simultaneously. **Key Performance Indicators** * Inventory accuracy between physical stock, Shopify, and warehouse systems. * Percentage of orders fulfilled and delivered on time. * Shipment clearance and receiving time. * Number of inventory discrepancies. * Shopify product listing accuracy. * Product launch readiness and time\-to\-market. * Return and exchange processing time. * Logistics and freight cost per shipment. * Frequency of out\-of\-stock situations. * Accuracy and timeliness of weekly and monthly reports. Work Location: In person