Operation Manager

**Job Summary** We are seeking an energetic and guest\-focused **Hotel Operations Manager** to oversee day\-to\-day operations across all core departments, including Front Office, Housekeeping, Food \& Beverage (F\&B), Maintenance, and Guest Services. In this role, you will ensure seamless daily operations, maintain strict quality and brand standards, drive profitability, and deliver an exceptional guest experience. **Key Responsibilities** **1\. Guest Experience \& Quality Assurance** * Oversee daily guest touchpoints (check\-in/out, concierge, room service, housekeeping) to maintain high service standards. * Handle escalated guest complaints and feedback promptly, driving high Net Promoter Scores (NPS) and positive online reviews. * Conduct regular inspections of guest rooms, public areas, and facilities to enforce cleanliness, safety, and operational excellence. **2\. Departmental Coordination \& Staff Leadership** * Direct and coordinate Department Heads (Front Desk, Housekeeping, Executive Chef/F\&B, Engineering/Maintenance). * Lead recruitment, onboarding, scheduling, and continuous training for frontline hotel staff. * Foster a positive team culture to minimize employee turnover in a high\-tempo environment. **3\. Financials, Revenue \& Inventory** * Partner with the Revenue Manager and General Manager to optimize occupancy rates, Average Daily Rate (ADR), and Revenue Per Available Room (RevPAR). * Manage operational budgets, control departmental labor costs, and monitor inventory for housekeeping and F\&B supplies. * Oversee vendor relationships, maintenance contracts, and supply chain logistics. **4\. Safety, Compliance \& Facility Operations** * Ensure strict compliance with health, food safety, local fire codes, and licensing regulations. * Oversee property maintenance and emergency response protocols (e.g., power outages, medical emergencies, evacuation plans). **Key Qualifications** * **Education:** Bachelor’s degree in Hospitality Management, Hotel Administration, or Business Administration. * **Experience:** 3–5\+ years of operational leadership experience in hotels, resorts, or hospitality properties. * **Technical Skills:** * Hands\-on proficiency with Property Management Systems (PMS) like Opera, Cloudbeds, or HMS. * Working knowledge of POS systems, online travel agencies (OTAs), and yield management tools. Pay: Up to BD500\.000 per month Work Location: In person