Officer - Operations

**Job Objective:** This role holder is responsible for day\-to\-day management of operations for BIBF. This role is responsible for handling all issues related to operations and for providing support to the Operations department; managing and coordinating all tasks and operational activities in an efficient manner. **Responsibilities:** \- Ensure compliance to all policies, procedures and BIBF guidelines and quality standards, implement enforcement of Operations policies and procedures in alignment with internal and external requirements and industry best practices. * Provide support to the Operations department; ensure that operational activities are executed within allotted budget and timelines. * Ensure accurate and timely resource scheduling and utilization in accordance to requirements of both internal and external customers. * Ensure customer requests and complaints are handled and resolved accurately and quickly. * Assist in implementing plans to improve operational effectiveness and efficiency. * Ensure all documentation for Operations Department is properly logged in on a weekly basis. * Track and monitor all quotations, LPOs, delivery notes and invoices for Operations. * Follow\-up on any maintenance issues arising in BIBF. * Maintain relationships between Operations and internal / external customers. * Oversee the arrangements required to run and support BIBF events. * Organize and coordinate all functions and buffet requests received from other departments. * Manage and attend requests received from the park reservations and drivers on daily basis. * Coordinate and follow\-up with relevant Supervisor to contact the lawyers for any contracts, renewals, revisions, amendments, etc. for all Operations department * Coordinate health and safety practices such as the Emergency Response Team (ERT) process and maintain first aid function with the team members, if required * Plan proactively and implement plans to avoid any business disruption and ensure quality services. * Undertake any other responsibilities in the department, as directed by the Head of Department **Requirements \& Experiences:** \- Bachelor’s/ Graduate degree in Business Administration / Management / Engineering or relevant field is required * Certification in Administration / Project Management such as CAPM or equivalent is preferred * More than 1\-3 years of experience in a similar role in Operations / Administration * Interpersonal and communication skills * Planning, organizational and time management skills * Customer and Client management skills * Analytical and reporting skills * Attention to details * Strong English and/or Arabic language skills (written and spoken)