Newgen Technical Support Specialist.

• Provide Level 1 and Level 2 production support for the Newgen application, ensuring high availability and adherence to SLA commitments. • Analyze new requirements in Newgen, conduct impact analysis, prepare technical solution approach, estimation, and delivery schedule. • Conduct development / customization and configurations in Newgen for meeting new business requirements. • Prepare documentation/manuals/user training for the development & customization in Newgen. • Conduct quality assurance on the development & customizations before releasing for user testing, along with test report and evidence. • Provide UAT support for fixes and resolution of issues during the testing phase. • Prepare and build Newgen releases, artifacts for deployment on UAT & production. • Maintenance of customized Newgen source code in a version control system maintained at client premises. • Trouble shoot and provide fixes in production for defects related to local customization. • DMS and iBPS configuration, Workflows and document lifecycle management . • Investigate, troubleshoot, and resolve production incidents, perform root cause analysis, and implement permanent solutions. • Manage regular support incidents, service requests, problem tickets, and user queries. • Analyze business requirements and implement application change requests in coordination with business and technology teams. • Participate in application enhancement projects, upgrades, releases, and production deployments. • Support end-to-end trade lifecycle processes within the Newgen iBPS platform. • Work closely with account services , complains, AML and vendor teams. • Monitor application health, interfaces, and system performance, ensuring smooth daily operations. • Troubleshoot issues related to interfaces, APIs, messaging, scheduled jobs, and database performance. • Prepare technical documentation, support procedures, knowledge articles, and operational runbooks. • Ensure compliance with IT governance, security standards, audit requirements, and change management processes. • Participate in on-call support and production maintenance activities when required. • Involve in the DR activity and move the application from DR to production smoothly. • Required Qualifications • Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline. • 8–10 years of experience in Banking IT, with significant hands-on experience supporting the Newgen platform. • Strong experience in production support, incident management, change management, and project implementation. • Experience supporting mission-critical banking applications in production environments. • Excellent analytical, troubleshooting, communication, and stakeholder management skills. Technical Skills • Strong expertise in the Newgen product architecture and technical components. • In-depth knowledge of Newgen modules, iBPS,Omnidocs,Omniscan,Omniprocess,O2MS,BAM, Process Design and Reports. • Good understanding of Newgen customization, interfaces, and integration architecture. • Strong SQL skills with Oracle and/or Microsoft SQL Server. • Experience working in Unix/Linux environments with shell scripting. • Working knowledge of Java for troubleshooting and support activities. • Experience supporting APIs, middleware, messaging systems, and file-based integrations. • Familiarity with application monitoring, scheduling, and performance tuning. • Experience using ITSM tools such as ServiceNow, Jira, or similar. Preferred Experience • Experience working with banks or financial institutions in the GCC region. • Hands-on experience with Newgen implementation, migration, upgrade, or transformation projects. • Good understanding of banking regulations and operational practices within the GCC. • Newgen certification or relevant banking technology certifications are desirable.