Network Assurance

ZAIN2400 - Network Assurance • Operation Zain Kuwait • Division Finance • Location Kuwait - Kuwait City • Closing Date 30-Jul-2026 About the Role The Network Assurance Analyst is responsible for reviewing the operator s network elements and operational systems and the implementation of controls to detect/prevent/mitigate errors affecting potential or generated revenue. Responsibility: • Identify "risk", operational and financial impacts relating to systems and network elements and facilitate the implementation of required controls to mitigate identified risks. • Troubleshoot revenue programs and billing system parameters for accurate and proper billing set up and price rating accuracy. • Carry out revenue assurance activities for revenue streams monitoring and follow up alarms raising by RA system and other controls assurance activities. • Asses implemented controls for efficiency and effectiveness and develop and monitor KPIs for difference core areas of revenue streams • Conduct review of revenue booking and conduct analysis of revenue and other important trends • Participate in cross-functional teams to resolve revenue assurance and network assurance issues and develop/implement the necessary controls. • Maintain Revenue Assurance department systems, system upgrades, software upgrades and hardware implementation. • Engage in Zain s general network projects and assess the impact of such project on RA functions and end customers. • Perform acceptance testing for the new developed RA adapter, new software/application release or upgrades to ensure functionality and adherence to Zain's standards. • Work with vendors to implement, maintain and enhance revenue assurance initiatives throughout the business. • Assure the integrity of RA system s data and maintain the accuracy of the system s reference data. • Monitor the daily performance and usage trends generated by the revenue assurance tool. • Perform cross-systems validation to assure systems synergy. • Create, maintain, and enhance best practice standards in written evidence, analytical charts, and written reports/presentations. • Document the department s existing workflows and processes • Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately • Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait • Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including system deficiencies), take advantage of OH&S opportunities and addresses OH&S management system nonconformities associated with its activitie Skills: • Ability to communicate, present and influence all levels of the organization • Expertise in revenue assurance systems • Excellent understanding of network elements and their assurance within the telecom sector • Understanding of modelling, financial accounting and reporting • Ability to run deep dive analyses • Experience with data mining, analytics, dashboards and problem structuring • Understanding of SQL to query and manipulate large data sets for analysis • Advanced MS Office skills (Excel, Word, PowerPoint, etc.) • Clear ability to understand the dynamics of financial data to extract relevant information • Excellent written and verbal communication skills • Ability to analyze a situation and produce creative, original and useful solutions • Understanding of designing KPIs, reports, dashboards • Strong understanding of telecommunications products, trends and technology markets Education Level & Major: Bachelor s degree in computer engineering, Information Technology, Management Information Systems, or a related field