MS Dynamics CRM Tester

We are looking for an experienced MS Dynamics CRM Tester with strong expertise in the Airline Booking/Reservation domain and Automation Testing using Selenium Java to join our QA team. The role involves validating CRM workflows, integrations, and end-to-end airline booking journeys across web, mobile, API, and automation frameworks while collaborating with onsite and offshore teams. Key Responsibilities • Perform functional, integration, system, regression, and automation testing for Microsoft Dynamics CRM (Dynamics 365) applications. • Design, develop, and maintain automation test scripts using Selenium WebDriver with Java . • Validate end-to-end airline booking workflows , including flight search, reservations, ticketing, payments, check-in, loyalty programs, cancellations, and customer service modules. • Create and execute test cases, test plans, automation suites, and test scenarios based on business requirements and user stories. • Test CRM integrations with airline systems such as booking engines, payment gateways, loyalty platforms, and third-party APIs. • Perform API testing using Postman/REST clients. • Execute SQL queries for backend data validation. • Work closely with Business Analysts, Developers, and Product Owners across onsite (Abu Dhabi) and offshore teams. • Participate in Agile/Scrum ceremonies and contribute to sprint planning and release cycles. • Log, track, and manage defects using JIRA/Azure DevOps. • Support UAT cycles, production release validation, and automation regression execution • 6+ years of experience in Software Testing/QA. • Hands-on testing experience in Microsoft Dynamics CRM (Dynamics 365) . • Strong experience in the Airline Booking/Reservation domain with knowledge of booking, ticketing, check-in, loyalty, and ancillary services. • Hands-on Automation Testing experience using Selenium WebDriver with Java. • Experience in building and maintaining automation frameworks using Selenium, Java, TestNG/JUnit, and Maven/Gradle . • Experience in API testing and integration testing using Postman/REST Assured. • Experience with SQL for data validation. • Strong understanding of STLC, SDLC, and Agile methodologies. • Experience with Test Management and Defect Tracking tools (JIRA/Azure DevOps). • Excellent analytical, problem-solving, and communication skills. • Experience working with distributed onsite/offshore teams.