Mgr-Laundry

**Additional Information** **Job Number**26106825 **Job Category**Housekeeping \& Laundry **Location**Building No. 153 Street No. 347, Lusail, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for hotel laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment. Position strives to ensure guest and employee satisfaction while maximizing the department financial performance. **CANDIDATE PROFILE** **Education and Experience** * High school diploma or GED; 2 years experience in the laundry, housekeeping, or related professional area. **CORE WORK ACTIVITIES** **Managing Department Operations and Budgets** * Managing day\-to\-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Supervising and managing employees. Managing all day\-to\-day operations. Understanding employee positions well enough to perform duties in employees' absence. * Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. * Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. * Ensures consistent workflow to minimize peaks and valleys in production. * Brings issues to the attention of the department manager and Human Resources as necessary. * Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. * Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures. * Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs. * Orders cleaning supplies and uniforms within budget. * Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals. * Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals. * Works effectively with the Engineering department on Laundry equipment maintenance needs. * Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. * Operates all department equipment as necessary and reports malfunctions. * Develops, maintains and uses effective back\-up plans for breakdowns. * Evaluates and implements new techniques, supplies and equipment. **Leading Discipline Teams** * Ensuring and maintaining the productivity level of employees. * Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Encouraging and building mutual trust, respect, and cooperation among team members. * Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. **Providing and Ensuring Exceptional Customer Service** * Providing services that are above and beyond for customer satisfaction and retention. * Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. * Sets a positive example for guest relations. * Empowers employees to provide excellent customer service. **Managing and Conducting Human Resources Activities** * Ensuring employee success and event success recognitions are taking place in all shifts. * Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. * Recruiting, interviewing, selecting, hiring, and promoting employees in the organization. * Supervises staffing levels to ensure that operational needs and financial objectives are met. * Effectively schedules employees to business demands and tracks employee time and attendance. * Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. * Manages employee progressive discipline procedures. * Manages the employee performance appraisal process. * Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. * Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts. *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* 르메르디앙은 화려한 여행의 시대에서 영감을 받아 풍요로운 삶을 만끽하려는 유럽만의 독특한 정신을 계승하여 각 문화권에 녹여냅니다. 르메르디앙의 고객은 호기심이 많고 창의적이며 국제적인 문화를 추구하는 사람들로, 연결의 순간을 높이 평가하고 여행지를 제대로 즐기기 위해 여행의 속도를 늦춥니다. 우리는 고객이 행복한 삶을 누릴 수 있도록 영감을 주는 경험을 제공하며, 정통하고 세련됨과 동시에 기억에 남는 서비스를 제공합니다. 르메르디앙은 팀에 합류할 호기심 많고 창의적인 인재를 찾고 있습니다. 마음이 맞는 고객과 기꺼이 소통하고자 하고, 기억에 남는 경험을 만들고자 하는 깊은 열정이 있다면 르메르디앙의 채용 기회를 살펴보시기 바랍니다. 르메르디앙에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다. **최선**을 다해 일하고, **목표**를 향해 달리며, **훌륭한 글로벌 팀**의 일원으로 최고의 나를 만들고 싶다면 르메르디앙의 문을 두드리세요.