Manor Club Manager

### **General Information** Country/Region Qatar Province/City Doha Hiring Entity Rosewood Doha Department Rooms \- Front Office Job Type Full\-time Permanent ### **Job Description** **Why Join Us?** At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. **About Rosewood Doha:** Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra\-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155\-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members\-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism \- reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels \& Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience\-driven destinations. **Our Associate Experience:** We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes: * A competitive salary and benefits package * High\-quality associate accommodation in prime locations in the heart of Lusail and the Pearl * A birthday day off (because your milestones matter!) * Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. **Your Role:** Essential Duties and Responsibilities * Managing smooth operation of Manor Club and Apartment Lounge with highest level of services. * Maintaining healthy working environment to Manor’ associates and Lounge associates. * Review performances of each team member and planning for carrier improvement * Minimizing operational expenses * Ensures the punctuality and appearance of all Manor Club/Apartment Lounge team members, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Standard Responsibilities * Comply and adhere to the Rosewood company policies. * Take on other tasks in addition to the ones stated, in a reasonable framework. * Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained. * Model the company’s culture, vision, mission, and core values at all times. * Appear as a role model to Manor Club/Apartment Lounge department. * Report any usual occurrences and any concerns to the Director Rooms. * Display hospitality skills when dealing with guests and associates. * Effective scheduling based on forecast business. * Oversees and elaborate Standard Operating Procedures when needed. * Recruitment and selection of all Manor Club/Apartment Lounge Team Members, following the guidelines when recruiting and use a competency\-based approach to selecting employees. * Conducts annual Performance Development Discussions with Manor Club team members, supports them in their professional development goals. * Plans and implements effective training program for all Manor Club/Apartment Lounge team members in coordination with the Area Learning \& Development Manager. * Creates and develops activities / activations for the Manor Club. * Supports Departmental Trainers through on\-going feedback and assistance at monthly meetings. * Develops the skills and effectiveness of all Manor Club/Apartment Lounge team members through the appropriate training, coaching, and/or mentoring. * Ensure the team is following the sustainability program in place. * Prepares and posts monthly activity schedules. * Encourages team members to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation. * Elaborate weekly schedules, approve vacations, etc. * Ensure that Rosewood brand standards, LQA, FORBES, Sequence of service, product knowledge and all other departmental standards are implemented daily. * Ensure the team has the necessary tools to execute their tasks up to standard. * Conduct LQA and FORBES audits through GO Audits. * Ensures that all Manor Club and Apartment Lounge team members deliver the promise and always provide exceptional Guest Services. * Ensures that the team also provides excellent service to internal customers as appropriate. * Greets and checks\-in Notable guests and Long Stay guests. * Ensures that all the team members are aware of current promotions, policies and other important information. * Ensures that the team is familiar with the hotel’s products and services. * Implements guest recognition initiatives and maintains a relevant guest history database. * Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. * Maintains positive guest and colleague interactions with good working relationships. * Personally and frequently verifies that guests are receiving the best possible experience during check\-in and checkout. * Inspects rooms of Notable guests to ensure full setup is organized. * Spends time in the Manor Club Lounge and Apartment Lounge during the meal periods to ensure that both areas are managed well by the respective team and delivers the promise. * Ensures that guest history records are accurately maintained, and all repeat guests are pre\-registered. * Conduct Hotel/Apartment Check In’s and Check Out’s according to Rosewood policies and SOP’s. * Maximizes team member productivity through the use of multi\-skilling, multi\-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. * Ensures that Manor Club and Apartment Lounge operates with the lowest possible cost structure while also delivering on the promise to the guest, proactively managing costs. * Ensures that hotel, company and local rules, policies and regulations relating to money handling are adhered to, including the timely and accurate reporting of information. * Conduct monthly inventories such as Liquor inventory, Linen inventory, OS\&E, etc. * Ensure all prices in the menu and POS are correct. * Assure proper inventory levels of the Manor Club and Apartment Lounge department supplies. * Ensure that all safety, sanitation, energy management, preventative maintenance and other standards are consistently met. * Coordinate the selection, purchasing, storage, inventory, maintenance and usage of all related Manor Club and Apartment Lounge supplies and equipment. * Create and submit PO’s * Prepare the Month end commentary report of the department. * Ensures that all in\-house news \& requirements are communicated to team members and implemented. * Conducts monthly communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary. * Ensures the maintenance of the daily Logbook. * Maintains and monitor SA (special attention) list is prepared according to hotel standards and guidelines. * Ensures that daily calling is conducted at the beginning of every shift ### **About Us** Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra\-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer\-term stays and 300 residences available for purchase. The hotel will be one of the city’s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500\-square\-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state\-of\-the\-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state\-of\-the\-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for\-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world’s pinnacle of private luxury living and contemporary style in Qatar.