Management Associate, TSSO - Support Systems

**1\. System Management** * Provide ongoing support and maintenance for production Satellite Applications. * Troubleshoot and resolve system issues to minimize business disruption. * Coordinate with external vendors for updates, patches, and enhancements. Develop and maintain support schedules with clear timelines for system changes and issue resolution. * **2\. Testing and QA of Change requests** * Gather and analyze system change requirements (CRs) from Consumer and Corporate Banking teams. * Liaise with vendors and internal technical teams to implement enhancements and system modifications. * Conduct internal testing and quality assurance on changes and patches prior to UAT. Organize and conduct pre\-test demonstrations with end\-users to ensure alignment on changes. * **3\. Business Unit Support** * Provide on\-site and remote support during UAT phases to ensure seamless testing and feedback collection. * Address and resolve technical issues faced by users during regular operations. Ensure timely resolution of minor bugs, production failures, and performance issues to maintain system availability. * **4\. Reporting** * Generate and deliver ad\-hoc reports for business units as requested. Support business teams in extracting data for analysis, compliance, or operational needs