Lobby Ambassador

As a Lobby Ambassador, you are tasked with providing a warm and friendly welcome to guests, ensuring a gracious departure, and consistently delivering efficient and courteous service. Your responsibilities include embodying the company's service standards and fostering positive interactions with guests. **Key Job Responsibilities:** * Offer consistently professional, friendly, warm, and engaging service to all guests. * Be readily available as a point of contact for guests at all times. * Actively engage with guests, representing the cultural connection initiatives and creating positive interactions at the coffee and refreshment station. * Play a crucial role in upholding service standards by welcoming guests at the hotel entrance, escorting them to the check\-in point, assisting those in queues, greeting guests during breakfast, and bidding farewell to departing guests. * Utilize technology such as the Tablet Registration tool to efficiently register guests while they await check\-in. * Provide personalized service and attention to all guests, with a focus on VIP guests, and loyalty program members. * Maintain effective communication with various departments to ensure seamless service delivery. * Proactively meet arriving guests at the main entrance and offer assistance upon their exit from transportation. * Extend assistance to all guests entering the lobby. * Identify revenue opportunities, such as taking restaurant reservations and promoting sales leads. * Stay informed about the hotel and local services, providing information and responding to guest queries. * Promptly and pleasantly address any guest queries or concerns. * Stay updated on special offers, promotions, and packages at the hotel, promoting them to guests as appropriate. * Uphold environmental, health, and safety standards in alignment with organizational policies. * Adhere to the company’s environmental, health, and safety procedures and policies.