Learning & Development Specialist

We are partnering with a well-established luxury retail organisation in Dubai that is looking for an experienced Learning & Development Specialist with a strong hospitality background to join their People team. This is an exciting opportunity for someone who is passionate about developing people, delivering engaging learning programmes, and driving a culture of continuous development. The ideal candidate will have experience working in customer-centric, service-driven environments where employee development and exceptional customer experience go hand in hand. Key Responsibilities: • Design, coordinate and deliver engaging learning and development programmes across the business. • Facilitate onboarding, induction and training sessions for new employees. • Identify training needs through collaboration with managers and business leaders. • Develop learning materials, presentations and training resources aligned with business objectives. • Monitor and evaluate training effectiveness, recommending continuous improvements. • Support leadership development, succession planning and talent development initiatives. • Ensure learning programmes promote outstanding customer service and brand standards. • Maintain training records, monitor compliance training and prepare regular reports. Requirements: • 3-5 years of experience in Learning & Development, Training or Talent Development. • Previous experience within the hospitality industry is essential. • Experience delivering classroom, workshop and on-the-job training. • Strong presentation, facilitation and communication skills. • Passion for coaching, developing people and creating engaging learning experiences. • Highly organised with the ability to manage multiple training initiatives simultaneously. • Proficiency in Microsoft Office (PowerPoint, Excel and Word). • Fluent in English. • Additional languages are considered an advantage. • 3-5 years of experience in Learning & Development, Training or Talent Development. • Previous experience within the hospitality industry is essential. • Experience delivering classroom, workshop and on-the-job training. • Strong presentation, facilitation and communication skills. • Passion for coaching, developing people and creating engaging learning experiences. • Highly organised with the ability to manage multiple training initiatives simultaneously. • Proficiency in Microsoft Office (PowerPoint, Excel and Word). • Fluent in English. • Additional languages are considered an advantage.