Lead Technology Architect

Job Summary Agility is looking for a Lead Technology Architect to serve as the senior-most technical authority for our messaging, collaboration, and identity estate across multiple organizational environments. This is a hands-on leadership role you will personally design, build, secure, and operate our platforms while setting technical standards and leading a small team of 1 2 administrators. There is no higher technical authority within the function; you will own critical decisions end-to-end. The portfolio spans Microsoft Entra ID, Active Directory, Exchange Online/Hybrid, Microsoft Teams and SBC voice, SharePoint/OneDrive, Microsoft Defender, Intune endpoint fleet, certificates, DNS, enterprise AI platforms (Claude + Microsoft Copilot), and a large SSO/application integration portfolio. Your Responsibilities Identity & Access Management • Administer Microsoft Entra ID and on-premises AD across all environments • Design and maintain Conditional Access, PIM, RBAC, MFA, and SSO (OAuth, OIDC, SAML) • Own hybrid identity via Entra Connect Messaging & Email • Administer Exchange Online and Exchange Server (hybrid), including DAG, mail flow, and transport rules • Own email security (gateway, DMARC, DKIM, SPF) and manage mailbox migrations Collaboration & Voice • Administer Microsoft Teams policies, governance, and SBC-based enterprise voice (dial plans, call queues, PSTN) • Manage SharePoint Online and OneDrive, including external sharing and Known Folder Move Security & Threat Protection • Operate Microsoft Defender for Office 365 and Endpoint (EDR, ASR, security baselines) • Lead incident response and maintain hardening controls aligned to CIS benchmarks Endpoint Management (Intune) • Manage a mid-to-large multi-country fleet (Windows, macOS, Android, iOS) • Own Autopilot, compliance/configuration policies, update rings, app packaging, and PowerShell remediation scripts Certificates, DNS & Web Publishing • Manage full SSL/TLS certificate lifecycle and DNS/CDN/WAF/DDoS platforms • Own domain governance, registrations, and the web publishing approval workflow Artificial Intelligence • Administer enterprise AI platforms including Claude integrations and Microsoft Copilot • Design AI workflows and agents, govern AI access, model organizational data, and manage AI licensing Architecture, Governance & Leadership • Act as technical design authority; maintain standards, runbooks, and documentation • Lead, mentor, and delegate to a small admin team • Serve as final escalation point; on-call for critical incidents Your Qualifications Education • Bachelor's degree in Computer Science, IT, Engineering, or related field (Master's preferred) • Exceptional hands-on experience may be considered in lieu of formal qualifications Experience • 12 15 years in enterprise IT infrastructure with deep Microsoft stack expertise • 5 7 years in a senior architect or technical lead role owning M365 environments end-to-end • Proven hands-on experience with Exchange hybrid, Entra ID/AD, Intune at scale, and Microsoft Defender • Practical experience with enterprise AI platforms (Claude, Microsoft Copilot), including workflow design and data modeling Certifications (Required/Strongly Preferred candidates should hold several) • MS-102 Microsoft 365 Enterprise Administrator Expert • SC-300 Identity and Access Administrator Associate • SC-200 Security Operations Analyst Associate • MD-102 Endpoint Administrator Associate • MS-700 Teams Administrator Associate • AZ-104 Azure Administrator Associate • MS-203 Messaging Administrator Associate (or equivalent) Other Requirements • Based in Kuwait or willing to relocate; on-site at Kuwait Head Office • Eligible to hold Global Administrator / privileged access (enhanced background screening may apply) • Fluent professional English; Arabic is an advantage • On-call availability for critical incidents Your Proficiencies • Excellent problem-solving skills and attention to detail • Effective communication and collaboration skills • Ability to work independently and handle multiple tasks • Analytical and troubleshooting skills • Stakeholder Management • Technical Leadership & Collaborative Influence • Operational Excellence & Adaptive Delivery • Strategic Problem-Solving & Architecture Design • Fluent professional English; Arabic is an advantage