Lead Principal Technical Program Manager

Key Responsibilities Technical Management and Execution - Technical Management: Leverages technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources. Designs and shapes the strategy for product or service delivery, ensuring alignment with the third party, security, export, and accessibility compliance requirements. Integrates program demands and resourcing. Leads rapid response to the most critical security escalations, coordinating across teams and departments and serving as the primary point of contact to executives to assess risk, determine comprehensive mitigation strategies, and ensure alignment and execution of the most effective path to resolution. Leads the transformation and optimization of processes to ensure the highest reliability and resilience of products or services. Technical Management and Execution - Technical Strategy and Execution: Utilizes technical knowledge to identify and manage program dependencies and risks. Supports rapid response to escalations, coordinating within team and communicating to senior team members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution. Shapes overall planning activities, ensuring alignment with enterprise architecture. Defines and enforces delivery standards and guidelines, ensuring security, scalability, and alignment with best practices. Develops Line of Business (LOB) strategies for change management and/or incident response to enhance operational efficiency. Program Oversight - Strategy and Decision-Making: Leads the alignment of priorities with customers, service, and stakeholder teams through regular reporting to stakeholders and senior leadership. Establishes scope and milestones, aligning to the broader program plan and company strategies and goals, managing efforts between cross-functional teams to deliver programs or services. Leads efforts to define and monitor key performance indicators (KPIs) and measurement methods for LOB performance. Develops and communicates a comprehensive and strategic communication strategy of highly complex objectives to partners and customers. Program Oversight - Program and Operations Management: Shapes and leads both technical and non-technical programs and highly complex, cross-organizational programs impacting products and business. Guides and mentors program staff (e.g., development, release management, customer success), providing expert technical support and strategic direction on removing barriers, including risks and issues in workflows. Provides guidance on developing and maintaining comprehensive program documentation (e.g., status reports, program plans) and develops risk mitigation strategies. Ensures attention to detail, including security and quality, in program management, from planning to execution and reporting. Chairs regular program status meetings, fostering collaboration and driving effective communication across teams and leaders. Partners with leadership to set service level agreements (SLAs) and productivity benchmarks aligned with long-term business goals. Shapes and leads forecasting program demands, funding, and resourcing. Leads the deployment of change management for programs, such as priority, scope, scheduling, development, requirement changes, and support. Program Oversight - Risk Management: Drives the management of and responses to issues, bottlenecks, and risks, serving as a point of escalation for all issues. Develops plans based on the results of cost assessments, benefits analysis, and return on investment (ROI) to improve decision-making and risk mitigation strategies. Makes strategic decisions, balancing business needs, technical constraints, and long-term goals. Removes critical blockers for the program and determines optimal technical and resource options to drive the successful delivery and adoption of solutions. Core Responsibilities Planning & Execution : Manages and provides direction on timelines, deliverables, and budgets when applicable for critical high-impact projects or initiatives that impact the line of business, ensuring timely completion and adherence to requirements. Anticipates and plans for shifts in resources or timelines based on changing business priorities, ensuring optimal outcomes. Collaboration & Partnership : Influences cross-functional leaders and external stakeholders to gain alignment on strategic objectives. Fosters partnerships with key business leaders, stakeholders, and/or customers, identifying opportunities for expanding partnerships and promoting long-term organizational success. Champions transparency and inclusivity by actively seeking, listening to, and incorporating diverse perspectives. Problem Solving : Leads specialized, advanced problem-solving efforts, serving as an escalation point for complex issues. Guides others to leverage innovative data-driven techniques to address ambiguous or novel issues, identify root causes, and drives the implementation of solutions that prevent future issues. Continuous Learning : Leverages deep industry knowledge and expertise to serve as a thought leader within the organization. Contributes to the advancement of the field or industry through thought leadership (e.g., conference presentations, white papers, research contributions). Maintains and evolves expertise in relevant areas by proactively monitoring emerging trends, technologies, and industry standards, ensuring the organization remains current with best practices. Champions continuous learning and knowledge sharing, promoting professional development across teams. Applies new knowledge to drive advancement and mentors others to do the same. Continuous Improvement : Develops innovative solutions and drives the implementation of ideas that increase the efficiency and effectiveness of processes, protocols, and workflows across the organization. Evaluates effectiveness of updated approaches and methods for continued improvement to enhance efficiencies and ensure changes align with organizational goals. Designs and develops metrics to measure success of improvement initiatives. Performance and Development : Serves as a subject matter expert regarding talent needs and organizational talent strategy. Imparts leadership and expert knowledge throughout the talent development pipeline including candidate interviews, candidate assessment, and hiring decisions, ensuring alignment with organizational talent strategy.