Lead Customer Success Manager

CareerArc Code CA-PF Hybrid: #LI-Hybrid BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world s largest organizations so they can seize a competitive advantage. Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy! Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Lead the customer success motion (satisfaction and retention) for strategic accounts, ensuring their success through adoption of Autonomous Digital Enterprise (ADE) solutions that accelerate business value for our customers. Help your customers to optimize the value of BMC technologies by taking them through the customer success framework including onboarding, lifecycle engagement, adoption maturity, acceleration plays aligning with our customers business goals. Through your ability to forge strong relationships, become the voice of your customers within BMC by collecting product, solution, and experience feedback from our customers to share with our product organization and influence our enhancements and long-term roadmap priorities. As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure you re set up for success, you will bring the following skillset & experience: You have the ability to embrace, live, and breathe our BMC values every day! You can navigate customer s organizational structures to identify and build relationships with executives and partners Strong executive presence with ability to convey complex technical and functional scenarios in simple models and business speak