Key Account Manager – ICT Sales

Job Summary: We are looking for a results-driven Key Account Manager (ICT Sales) to manage and grow high-volume corporate accounts in the telecom industry. The ideal candidate will have a solid understanding of UAE telecom dynamics, strong business acumen, and a proven track record selling complex digital infrastructure and advanced connectivity solutions. Core Product Portfolio Focus: Candidates will actively position, cross-sell, and upsell solutions across these primary ICT categories: • Next-Gen Connectivity: SD-WAN, Dedicated Internet Access (DIA), Corporate LAN, and Private 5G networks. • Cloud & Digital Infrastructure: Managed Public/Private Cloud (AWS/Azure), Data Centre Hosting/Colocation, and SaaS (Microsoft 365). • Enterprise Cybersecurity: Managed Security Services (MSSP), Firewalls, DDoS Mitigation, and SOC solutions. • IoT & Advanced Solutions: Smart City tech, Asset Tracking, Unified Communications (CCaaS), and AI-driven automation. Key Responsibilities: • Account Growth: Manage, strengthen, and grow high-volume client accounts to achieve set corporate sales targets. • Sales Execution: Drive end-to-end sales cycles from prospecting and solution matching to commercial negotiation and contract closure. • Solution Alignment: Actively consult with enterprise clients to align the core ICT product portfolio with their digital transformation objectives. • Client Relationship: Cultivate profitable, long-term relationships with key stakeholders, procurement heads, and decision-makers. • Communication Link: Serve as the primary point of contact between enterprise clients and internal technical/delivery teams to ensure seamless implementation. • Issue Resolution: Resolve customer complaints in a timely, effective manner to maintain high retention and customer satisfaction. • Performance Monitoring: Track sales performance metrics, pipeline health, and suggest innovative territory management strategies to boost revenue. • Must have proven ICT (Telecom) B2B enterprise sales experience within the UAE market. • Must possess a valid UAE Driving License.