IT Technical Support Executive

IT Support Engineer – Retail \& POS Systems We are looking for an **IT Support Engineer** with good knowledge of **SQL Server** to join our team. The major responsibilities include **software installation, system configuration, user training, and providing technical support and assistance to retail customers**. The role involves troubleshooting hardware and software issues, maintaining IT systems, supporting **Point\-of\-Sale (POS) systems**, and ensuring a seamless technology experience for our retail customers. Key Responsibilities1\. Technical Support * Provide timely and effective technical support to retail customers through **in\-person, phone, and remote communication channels**. * Troubleshoot hardware and software issues related to **POS systems, computers, tablets, printers, scanners, and other retail technology**. * Diagnose and resolve network connectivity, software configuration, and system\-related issues. * Escalate complex technical issues when required and ensure timely resolution. 2\. Point\-of\-Sale (POS) Systems * Install, configure, maintain, and troubleshoot **POS hardware and software systems**. * Assist with the installation and maintenance of **cash registers, barcode scanners, receipt printers, and other POS peripherals**. * Configure POS applications and ensure proper integration with related systems. * Train customers and retail staff on POS system usage, basic troubleshooting, and transaction procedures. 3\. Hardware \& Software Management * Manage IT hardware and peripheral inventory and ensure the availability of necessary equipment. * Install, configure, update, and maintain software applications required for retail operations. * Perform system upgrades, software updates, and basic preventive maintenance. * Assist with the deployment and configuration of new hardware and software. 4\. User Training * Conduct training sessions for retail staff and customers on **POS systems, software applications, and basic IT operations**. * Prepare users to perform basic troubleshooting and resolve common technical issues independently. * Provide on\-site training and support during new system implementations. 5\. SQL Server \& Database Support * Have a good understanding of **Microsoft SQL Server** and basic database concepts. * Perform basic SQL queries for troubleshooting and data verification. * Assist with database\-related issues connected to retail/POS applications. * Monitor and troubleshoot basic SQL Server connectivity and application database issues. 6\. Documentation * Maintain accurate records of technical issues, troubleshooting steps, and solutions provided. * Document system configurations, installations, and changes. * Create and update **user manuals, technical guides, and troubleshooting documentation**. 7\. Customer Support * Maintain a professional and customer\-focused approach when dealing with retail customers. * Ensure issues are resolved efficiently with minimum disruption to business operations. * Build strong working relationships with customers and provide clear technical guidance. 8\. Driving License * **A valid UAE driving license is an added advantage.** * Willingness to travel to customer/retail locations when required. Qualifications \& Skills * High school diploma or equivalent; **Associate's or Bachelor's degree in IT, Computer Science, or a related field is preferred**. * Proven experience in **IT support**, preferably in a retail, POS, or customer\-facing environment. * Good knowledge of **hardware, software, networking, and troubleshooting**. * Good knowledge of **SQL Server and SQL queries** is an advantage. * Experience with **POS systems and retail software applications** is preferred. * Familiarity with **barcode scanners, receipt printers, cash drawers, tablets, and other POS peripherals**. * Strong communication and interpersonal skills. * Ability to work independently and as part of a team. * Ability to work in a **fast\-paced environment** and manage multiple tasks simultaneously. * Strong problem\-solving and analytical skills. * Attention to detail and a methodical approach to troubleshooting. * Willingness to travel to customer locations when required Job Type: Full\-time Pay: AED2,000\.00 \- AED4,000\.00 per month Ability to commute/relocate: * Dubai: Reliably commute or planning to relocate before starting work (Required) Work Location: In person