IT Support Specialist

**Purpose, Essential Duties and Responsibilities:** * Provide first\-line technical support to employees and end\-users, including troubleshooting hardware, software, and network issues. * Provide day\-to\-day technical support to end\-users on IT\-related issues, including hardware, software, and network problems. * Respond to user queries via email, phone, or in person, ensuring timely and effective resolutions. * Assist in setting up and configuring computers, printers, and other peripherals for new users. * Install, configure, and update operating systems and software applications. * Log and track IT support tickets, ensuring timely resolution of issues and escalation when necessary. * Assist in troubleshooting basic network connectivity issues (LAN, Wi\-Fi, VPN). * Maintain accurate documentation of support processes, issues, and resolutions. * Actively participate in training programs to expand technical knowledge and skills. * Assist in the management and tracking of IT hardware and software inventory. * Perform additional IT\-related tasks as needed to support the IT department. **Qualifications / Certifications** * Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field. * Experience: Fresh graduates or candidates with minimal experience are welcome to apply. * Experience with basic network troubleshooting (TCP/IP, DNS, DHCP). * Prior experience in an IT support or helpdesk role (internships or projects) is a plus. Job Type: Full\-time Work Location: In person