IT Support Engineer

Desktop IT Support Engineer **Location:** Dubai, UAE **Job Type:** 1\-Year Contract (Extendable) Job Summary We are seeking an experienced **Desktop IT Support Engineer** to provide end\-user technical support for a leading client in Dubai. The ideal candidate will have strong experience in desktop support, hardware troubleshooting, Microsoft Windows environments, and excellent customer service skills. Key Responsibilities * Provide desktop support and hardware break\-fix services, including complete hardware replacement where required. * Deliver deskside support to end users and resolve hardware, software, and peripheral issues. * Install, configure, and support desktops, laptops, printers, smartphones, and other IT equipment. * Troubleshoot and resolve issues across Windows, macOS, Linux, and mobile devices. * Support Microsoft Windows operating systems and Microsoft Office applications (Outlook, Word, Excel). * Diagnose basic network connectivity issues involving LAN, WAN, Wi\-Fi, VPN, and VLAN environments. * Perform hardware installations, moves, additions, and changes. * Manage IT assets, including asset tagging, inventory tracking, and maintaining accurate records. * Coordinate repairs and warranty services with external hardware vendors. * Maintain on\-site spare equipment and prepare inventory reports. * Follow IT support processes, documentation, and escalation procedures. * Deliver exceptional customer service while supporting end users, executives, and VIP users. Required Qualifications * Minimum **3 years of Desktop/IT Support experience**. * Strong experience supporting desktops, laptops, printers, and end\-user devices. * Hands\-on knowledge of Microsoft Windows and Microsoft Office. * Understanding of networking concepts, including LAN, WAN, Wi\-Fi, VPN, and VLAN. * Experience with hardware diagnostics, installation, and asset management. * Excellent troubleshooting and problem\-solving skills. * Strong verbal and written communication skills in English. * Hindi\-speaking candidates are preferred due to client communication requirements. Preferred Qualifications * Candidates currently residing in the UAE. * Immediate joiners or candidates with a short notice period. * Candidates currently based in India with strong Desktop/IT Support experience and willingness to relocate are also encouraged to apply. How to Apply If you meet the above requirements, please submit your updated CV. When applying, kindly include: * Current location * Current visa status (if in the UAE) * Notice period/Availability **Applications from candidates whose primary experience is in Desktop/IT Support will be given priority.** Work Location: In person