IT Infrastructure & Operations Engineer

**Job Summary** We are seeking a versatile IT Infrastructure \& Operations Engineer responsible for managing and supporting enterprise IT systems, including networking, IP telephony, firewalls, asset management, and IT service desk operations. The role also includes proactive monitoring, patch management, and ensuring high availability and security of IT services. **Key Responsibilities** 1\. Network Management Install, configure, and maintain LAN, WAN, and WLAN infrastructure. Troubleshoot network issues (switching, routing, VLANs, VPNs). Ensure network availability, performance, and security. Configure and manage routers, switches, and wireless controllers (e.g., Cisco, Palo Alto). Deploy and manage Azure Firewall, NSGs, and Application Gateway. 2\. IP Telephony (VoIP) Deploy, configure, and maintain IP telephony systems (e.g., Cisco Call Manager, Teams, Ribbon, etc.). Manage voice gateways, SIP trunks, and telephony devices. Troubleshoot voice quality and connectivity issues. Support adds, moves, and changes (MACD) activities. 3\. Firewall \& Security Configure and manage firewalls (e.g., Cisco, Palo Alto, SASE). Implement security policies, NAT rules, VPN configurations. Monitor firewall logs and respond to security incidents. Ensure compliance with security standards and best practices. 4\. IT Asset Management Maintain inventory of IT assets (hardware, software, licenses). Track lifecycle of assets (procurement, deployment, disposal). Conduct periodic audits and ensure compliance. Manage CMDB (Configuration Management Database). 5\. IT Service Desk Support Provide L2/L3 support for incidents and service requests. Ensure timely resolution and SLA adherence. Document solutions and maintain knowledge base. 6\. Monitoring \& Operations Monitor infrastructure using tools (e.g., ManageEngine, SOC). Identify and resolve performance or availability issues proactively. Generate reports on system health, uptime, and performance. 7\. Patch Management Plan and execute OS and application patching. Ensure systems are up to date with security patches. Test patches before deployment in production. Maintain patch compliance reports. **Required Skills \& Qualifications** Technical Skills Strong knowledge of networking (TCP/IP, DNS, DHCP, VLANs, routing protocols). Hands\-on experience with IP telephony systems. Expertise in firewall configuration and network security. Experience with monitoring tools and ticketing systems (e.g., ManageEngine Servicdesk). Basic Knowledge of Windows/Linux systems. Basic Knowledge of patch management **Soft Skills** Strong troubleshooting and analytical skills. Good communication and customer support skills. Ability to work under pressure and manage multiple priorities. Team\-oriented with a proactive mindset. **Experience** 4–8 years of experience in IT Infrastructure / Operations. Experience in enterprise or managed services environments preferred. **Certifications (Preferred)** CCNA / CCNP Fortinet NSE / Palo Alto certifications ITIL Foundation Microsoft (MCSA / Azure Admin) VoIP certifications (Cisco, Avaya, etc.) Additional Requirements Willingness to work in shifts/on\-call support. Strong documentation and reporting skills. Experience with automation/scripting is an added advantage. Pay: QAR10,000\.00 \- QAR12,000\.00 per month Work Location: In person