Import Export Manager KSA Sales Operation

Sales Operations & Order Fulfillment Support end-to-end order fulfillment from order entry to final delivery, ensuring alignment with customer commitments and agreed service levels. Monitor and improve Order Fulfillment KPIs , including: On-Time Delivery (OTD) / OTIF Order Cycle Time, Backorders and Delay Root Cause Analysis Coordinate closely with the Sales team to ensure accurate order processing, confirmed delivery dates, and proactive customer communication. Support sales planning by aligning order priorities with inventory availability and shipment schedules. Import & Export Operations Manage and support day-to-day Import and Export activities to ensure smooth execution of shipment plans and compliance with international trade regulations. Communicate and coordinate with freight forwarders, customs brokers, suppliers, and customers regarding bookings, dispatched shipments, and delivery schedules. Manage freight forwarding and customs clearance brokers for all types of Import & Export including Finished Goods, Project Cargo (Machinery), and Spare Parts, ensuring proper documentation and customs clearance. Track shipment status and resolve operational issues related to delays, damages, or documentation discrepancies. Supply Chain & Cross-Functional Coordination Act as a coordination point between Sales, Supply Planning, Warehouse, Logistics, and Finance to ensure seamless flow of orders and shipments. Support alignment between demand, inventory readiness, shipment planning, and customer delivery expectations. Identify bottlenecks across the supply chain and support corrective actions to improve service levels and reduce lead times. Performance Management Prepare and maintain Export operational reports covering: Orders, Shipment and delivery status Analyze performance trends and support continuous improvement initiatives. Insurance & Compliance Support marine and land insurance management, including policy administration, renewals, claims coordination, and payment follow-up. Ensure compliance with company policies, insurance requirements, and international trade regulations. Continuous Improvement & Team Support Support process improvement initiatives related to sales operations, order management, and logistics efficiency. Assist in SOP updates, system accuracy, and data quality improvements. Act as backup to the line manager and provide operational support to team members as needed. • 7 10 years in Supply Chain / Logistics / Sales Operations. • FMCG industry experience is strongly preferred. • Hands on Import & Export experience in Saudi Arabia, including customs, re export, and port operations. • Strong Order Management background (order flow, allocation, shipment planning). • Experience coordinating with freight forwarders, customs brokers, and distributors. • Advanced Excel (pivot tables, VLOOKUP, reporting). • Shipment tracking tools and logistics dashboards. • Strong ownership mindset and proactive follow up. • Excellent communication with internal teams and external partners. • Ability to manage pressure, delays, and escalations professionally. • Strong problem solving and stakeholder management.