ICT System Administrator

**General Purpose** ------------------- Provide technical engineering I\&CT support to OFM under the scope of the priority and scope of the I\&CT manager. Acting as a technical provider regarding the service technology provider partner in the implementation of the best practices regarding IT infrastructure. Ensure the integrity of high\-availability infrastructure and IT operation to provide maximum performance for the users. Sets the processes and procedures for IT infrastructure delivery for the company. Responsible for the reliable and smooth delivery of the company’s IT infrastructure through planning \& project management and establishing \& implementing standards. Has accountability for the infrastructure technology engineering and operations, service management, and availability of the ICT infrastructure to support OFM productivity. **Main Accountabilities** ------------------------- * Design and execute the IT infrastructure maintenance plans that assure an IT company’s infrastructure capacity remains up\-to\-date. * Maintain activity logs. * Identify and measure key operational metrics. * Establish protocols, processes, and procedures for operating systems. * Establish priorities for the maintenance, design, and development of infrastructure systems inclusive. * Maintain logs and documentation of any activity that occurs within their network. * Establish software and hardware standards for the different stakeholders and owners acting as an advisor for each functional. * Assess server performance and execute the respective preventive/corrective measures to assure optimal availability. * Develop recommendations regarding server infrastructure maintenance, updates, and monitoring. * Develop and implement standard processes and procedures for incident management, including emergency response plans and data integrity management. **Education** ------------- A bachelor's degree in IT, information systems, computer science, or MBA \& PMP is a plus. **Experience** -------------- * 5\+ years’ experience in the information technology and communication field. Hands\-on experience in technical aspects related to IT infrastructure, programming, and developing I\&CT solutions. * Strong hands\-on experience in ICT infrastructure * Relevant experience in the information technology field: infrastructure maintenance, operations, servers, networking, and security. **Know\-How** ------------- * Understanding of ERP business process. * Computer literacy, including MS Office. * Ability to manage and direct the activities of others in a multi\-project environment. * Contract and Policy Administration (Development / Review). * IT Operation tools. * Solid knowledge of Microsoft products (SharePoint, Windows Server, SQL Server). * Understanding of networking and databases, such as HTML, JavaScript, JSP, ASP, ABAP, .NET, MQ, Oracle, and SQL queries during test execution. * Knowledge of IT infrastructure operation.