Ice Cream Shop Supervisor

Oversees daily operations, staff training, inventory, and customer service to ensure a high\-quality, profitable environment. Key duties include scheduling, managing cash flow, enforcing safety/cleanliness standards, and driving sales. They are responsible for training employees, managing inventory, and improving customer experience. **Key Responsibilities** * **Operations:** Manage daily tasks, including opening/closing, inventory, and vendor orders. * **Team Leadership:** Hire, train, schedule, and mentor staff to deliver excellent customer service. * **Customer Experience:** Resolve customer complaints and create a positive, welcoming atmosphere. * **Financial Performance:** Monitor sales targets, handle cash reporting, and ensure budgetary compliance. * **Safety \& Compliance:** Enforce health and safety regulations, such as cleaning protocols and temperature logs. **Qualifications** * Previous experience in retail or food service management. * Strong leadership, interpersonal, and problem\-solving skills. * Proficiency with POS systems and scheduling software. * Flexible availability, including evenings, weekends, and holidays. Work Location: In person