Housing / Accommodation Supervisor - Omani National

**Mandarin Oriental Muscat** is looking for a **Housing / Accommodation Supervisor** to join our **People and Culture** team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award\-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought\-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting\-edge of luxury experiences. **Mandarin Oriental Muscat** Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one\-of\-a\-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events. For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world\-class amenities and sweeping sea or mountain views. **Job Scope** * Assist the People \& Culture Manager in the budgeting process by providing all housing\-related expenses, including Operating Equipment and FF\&E requirements. * Ensure the housing budget is strictly adhered to, with all costs controlled and properly approved. * Monitor the monthly P\&L and conduct regular analysis of housing\-related financial performance. * Provide leadership, direction, and support to all colleagues and foster a positive working environment. * Train, evaluate, and schedule housing colleagues in accordance with company standards and housing policies. * Conduct regular team meetings and one\-on\-one sessions to maintain open communication and address concerns. * Attend daily People \& Culture meetings and all other required meetings as scheduled. * Respond to departmental changes in line with the needs of the business, company, or hotel. * Manage all pre\-arrival, onboarding, and move\-in arrangements for new colleagues, including accommodation preparation, welcome packs, and orientation. * Coordinate flight bookings and ensure a smooth arrival experience for new colleagues. * Allocate housing spaces in compliance with local legislation, benefits level, family status, nationality, gender, and ethical standards. * Inform apartment occupants of new colleagues’ arrivals and ensure seamless integration into the accommodation. * Maintain all housing inventories, including colleague equipment, keys, stock items, and accommodation assets. * Manage key control, distribution, and inventory for all colleague housing. * Conduct regular apartment inspections and inventories, including exit inspections for resigned or terminated colleagues before approving exit clearance. * Ensure proper care, security, and maintenance of all hotel and housing equipment through regular supervision. * Conduct regular checks to ensure apartments and Heart of House areas (including colleague lockers, cafeteria, and recreation rooms) are clean, tidy, and well maintained at all times. * Coordinate daily and weekly cleaning of housing facilities, public areas, and apartments with vendors, colleagues, and owning companies. * Coordinate linen changes with external laundry providers for new arrivals and current colleagues, where applicable. * Oversee maintenance requests, pest control, and upkeep of all housing facilities, including gym equipment, public bathrooms, changing rooms, and waiting areas. * Establish and maintain a Lost \& Found procedure for colleague housing. * Respond to day\-to\-day requests from housing occupants in a courteous and professional manner. * Maintain strong working relationships and effective communication with all colleagues, departments, and external vendors. * Encourage efficient inter\-departmental communication to promote teamwork and engagement. * Coordinate transportation arrangements between the hotel, colleagues, and transportation providers. * Identify areas for improvement in housing operations by reviewing reports, colleague feedback, and incident reports, and implement action plans accordingly. * Coordinate monthly housing inspections with a security department member. * Report any security incidents or disciplinary matters to the Director of People \& Culture and the People and Culture Manager. * Organize safety and evacuation training for colleagues in coordination with the Director of Security. * Maintain and regularly review the Housing Colleague Rules \& Regulations handbook, ensuring all colleagues are informed accordingly. * Prepare weekly reports covering maintenance, requests, new arrivals, leavers, and transfers. * Prepare monthly reports on housing occupancy, key issues, and activities. * Monitor market trends, competitor practices, and pricing, and share relevant insights with the Director of People \& Culture. * Manage colleague cafeteria operations, including menu planning, communication with the catering company, gathering colleague feedback, and conducting monthly menu reviews. * Organize bi\-monthly colleague social activities and welfare events. * Participate actively in colleague welfare committees and initiatives. * Carry out any other duties as assigned by the Director of People \& Culture and the People and Culture Manager. **Our commitment to you** * Learning \& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the \#MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Heath \& Colleague Wellness. Finding the right work\-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. **We’re Fans. Are you?**