Housekeeping Supervisor

• Responsibilities frequently must be performed to meet deadlines. Significant conditions are typical concentration on patients needs, team member performance. • Conducting situation analysis making rapid decisions. On –going contact with hospital patrons and outside vendors. • Assists the Assistant Manager /Manager in supervision and operation of the housekeeping department to ensure clean, orderly and attractive conditions of hospital by performing duties professionally. • Directs the work assignment of supervisory and non-supervisory personnel • Monitors Housekeeping personnel to ensure guests receive prompt and courteous service • Monitor Housekeeping personnel to ensure IP rooms, and particularly those of priority patients ( Fast Track Clients) known repeat patients and other VIP’s receive special attention • Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry • Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms • Inspects IP rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required • Appraise appearance, discipline and efficiency of all team members under direct supervision and initiate immediate remedial action if necessary • Follows up on progress of agenda items covered in regular meetings • Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting patients • Maintains a steady flow of communication to the Assistant Manager / Manager on all matters affecting the Housekeeping Department • Supervises outside contractors to ensure contractual compliance • Ensures that consumption of amenities / supplies is under control • Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests • Attends and conducts off and on the job training sessions • Works with the Assistant Manager / Manager on routine cleaning programs including spring cleans, etc • Acts on behalf of the Assistant Manager / Manager in his / her absence as assigned • Minimum of 3 years of experience in a housekeeping role, with at least 1 year in a supervisory position. • Certification in housekeeping management or related field is a strong plus, showcasing commitment to professional growth. • Experience in the hospitality industry, particularly in hotels or resorts, demonstrating understanding of guest service standards. • Culturally aware and able to work in a diverse environment, with a preference for candidates familiar with international hospitality standards. • Fluency in English is required; proficiency in additional languages is a significant advantage for guest interaction. • Strong technical skills in cleaning equipment and products, with the ability to train staff on their proper use.