Housekeeping Supervisor

The Room Attendant reports to the Assistant Housekeeping Manager. As a Housekeeping Supervisor, you will be responsible for the following duties: • Maintain company's image portraying a neat and tidy appearance and correct wearing of uniform, following strictly the hotels personal hygiene policy. • Ensures key control procedures are maintained. • Establish daily planning assignments for the day rooms assignments, turn-down attendants, evening cleaners and housemen. • Check room s day service and turn-down service daily and completes the evening turn-down check lists periodically. • Liaises closely with Front Office to be aware of late arrivals, early arrivals for the following day, VIP rooms and special requests. • Gives feedback of employees work performance to the Housekeeping Manager • Checks equipment and pantries at the end of the shift and ensures cleanliness and correct storage of guest supplies and cleaning supplies. • Ensures that the handover given between morning and evening shift is correctly made and all instructions are given in the logbook. • Coordinate frequently with the Order taker on the status of rooms on your floors. • Inform Room Attendants immediately of check out rooms. • Updates Room status and Guest discrepancies all the time and reports to F/O. • At all times the services and the standards to be according to Welcome charter & SOP of the Dept. • Pantry Stock taken to be done and supplies requisition given on the prescribed day to maintain the par stock level. • Assist with emergency procedures such as evacuation, fire and bomb threats. • Perform any duty assigned by the housekeeping management team. • Assists with inventories for linen if scheduled and requested by the Executive Housekeeper or the Housekeeping Managers. • Reports and follows up all maintenance • Performs turn down training with new and existing staff. • Ensures that break times are followed by his/her staff. • Physically checks all discrepancies as per discrepancy report. • Report any guest complaints/comments to the Housekeeping Manager. • Ensure that all staff under your supervision follows strictly the lost and found procedures. • As Housekeeping Supervisor, we expect from you: • Previous experience in the same role in a luxury hotel is preferred; resort experience will be a plus. • In-depth knowledge of housekeeping operations, chemicals, linen handling, and machinery is essential. • Must maintain a well-groomed and professional appearance at all times. • Excellent command of written and spoken English. • Possesses a pleasant personality with a positive attitude energetic, friendly, adaptable, self-motivated, and capable of working independently. • Previous experience in the same role in a luxury hotel is preferred; resort experience will be a plus. • In-depth knowledge of housekeeping operations, chemicals, linen handling, and machinery is essential. • Must maintain a well-groomed and professional appearance at all times. • Excellent command of written and spoken English. • Possesses a pleasant personality with a positive attitude energetic, friendly, adaptable, self-motivated, and capable of working independently.