Hostess - CP

* Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following: * Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards * Ensure restaurant operating equipment is clean and in working order * Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy * Welcoming guests to the Restaurant, by using the Restaurant name * Inquiring if they have a reservation and noting it in the reservation book if they do * Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book * Being attentive to guest requests * Escort guests to their preferred table or reserved table and seat guests according to restaurant standards * Take telephone bookings and document in the Reservation book according to restaurant standards * Train wait staff and bus staff in hostess standards * Be attentive to guests and resolve their complaints where possible, reporting all incidents to your supervisor * Maintain responsibility of cleanliness of hostess stations * Maintain responsibility of cleanliness of all menus and drink menus * Assist with beverage service * Maintain detailed knowledge of menu, including daily specials * Ensure tables are cleared quietly and efficiently * Carry food and beverage trays in a safe manner to minimize breakages * Complete dockets accurately and clearly * Maintain current information on all general activities of the hotel **Self\-Management*** Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook * Comply with Company Grooming Standards * Comply with Time and Attendance Policies * Actively participate in training and development programs and maximize opportunities for self\-development **Customer Service*** Demonstrate service attributes in accordance with industry expectations and company standards including: * Being attentive to Guests * Accurately and promptly fulfilling Guests requests * Anticipate Guests needs * Maintain a high level of knowledge which affects the Guest experience * Demonstrating a ‘service’ attitude * Taking appropriate action to resolve guest complaints * Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers **Health, Safety and Security*** Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety * Familiarise yourself with emergency and evacuation procedures * Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.