Hostess - Butterfly Room

Our Associate Experience: We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes: - A competitive salary and benefits package - High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl - A birthday day off (because your milestones matter!) - Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us. Your Role: Guest satisfaction: • Ensures to deliver the brand promise and always provide exceptional guest service. • Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts • Ensures that all guest and associate complaints are resolved in a quick and efficient manner. • Maintains positive guest and associate interactions with good working relationships. Operations: • Execute and supports guest service standards and hotel brand standards. • Execute exemplary guest service to drive guest satisfaction and loyalty by assisting the guest and ensuring their satisfaction before and during their experience within the restaurant. • Understand guest needs and recommend the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to the brand. • Greet guests and seat guests accordingly. • Inform the team of special attention guests / SAGs. • Provide excellent service to all associates in other departments as appropriate. • Establish rapport with guests maintaining good guest relationships. • Ensure regular guests are recognised and greeted accordingly. • Work closely with other restaurant associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. • Answer all incoming calls using the correct telephone etiquette, promptly and courteously and ensure all telephone messages are accurate. • Provide up to date and accurate information on the restaurant, menus, and the hotel offerings. • Assist in maximising table occupancy and filtering the clientele. • Be always aware of future booking constraints. • Be fully aware of special table allocations and restrictions on policies. • Monitor and trace all confirmations by phone or email and keep a record of those in an organised manner. • Ensure all credit card details are taken or other payment methods when necessary and dealt with in the correct manner. • Attend briefings, tastings, and core training to fully understand and know product and menu items, completes assessments and tests. • Understand the flow of service during service periods and flex the roles as and when required. • Understand and follow opening and closing checklists. • Perform the function of cashier and responsible for Micros cashiering procedure. • Balance cash and credit card charges and remittance of cash to back office safe. • Check the bookings on Open Table and print a booking sheet for the briefing. • Ensure all reservations are communicated to the manager or supervisor on duty in a detailed handover. • Efficiently manage guests' arrivals and departures by keeping booking system updated. • Acknowledge and welcome all arriving guests and bid farewell to all departing guests leaving them with a good and professional lasting impression. • Maintain a high standard of personal appearance and hygiene, according to the hotel and department s grooming standards. • Grow and improve skills and abilities through the appropriate training, assessment and performance. • Be creative and innovative and contribute to the success of the operation. • Inform the Restaurant Manager/ Assistant Manager of special attention guests/ SAG s. Manage stationery and menus in the restaurant. •