HIS/EMR Implementation & Support Officer - Dammam

**Job Summary** We are looking for an **HIS Implementation \& Support Specialist** with at least 1 year of relevant experience to support the implementation, configuration, testing, training, and ongoing support of HIS/EMR across healthcare facilities in Saudi Arabia. The ideal candidate should have a basic understanding of hospital workflows, healthcare applications, HIS/EMR systems, and application support. **Key Responsibilities** * Support the implementation and deployment of **Hospital Information Systems (HIS/EMR)**. * Assist with system configuration, workflow setup, user access, and application\-related activities. * Gather and document requirements from hospital users and stakeholders. * Support **SIT, UAT, testing, data validation, and go\-live activities**. * Provide first\-level functional support to HIS users and resolve application issues. * Escalate technical or complex issues to senior team members or vendors when required. * Assist with post\-go\-live support and system stabilization. * Support training sessions for doctors, nurses, administrative staff, and other end users. * Prepare and maintain user guides, SOPs, test cases, and implementation documentation. * Work with hospital departments to understand clinical and administrative workflows. * Coordinate with IT, vendors, and integration teams for issue resolution. * Assist with HIS upgrades, enhancements, and new module implementations. * Maintain proper records of incidents, service requests, testing activities, and system changes. * Follow organizational IT, information security, data privacy, and healthcare compliance requirements. **Requirements** * Bachelor's degree in Health Informatics, Information Technology, Computer Science, or a related field. * **Minimum 1 year of experience** in HIS/EMR, healthcare IT, application support, implementation, or a related field. * Basic understanding of hospital clinical and administrative workflows. * Experience with **HIS/EMR** applications is preferred. * Good troubleshooting and problem\-solving skills. * Good communication and interpersonal skills. * Ability to work with clinical, administrative, IT, and vendor teams. * Ability to work on\-site at healthcare facilities when required. * English communication skills are required. * Arabic language is an advantage. **Preferred Skills** * Experience in **HIS implementation and application support**. * Knowledge of HL7, FHIR, APIs, or healthcare system integration is an advantage. * Familiarity with **NPHIES** is an advantage. * Previous Saudi Arabia or GCC healthcare IT experience is an advantage. Application Question(s): * What is your current salary (SAR) ? * What is your expected salary (SAR)? * How many years of experience do you have in HIS/EMR implementation or support? * Which HIS/EMR systems have you worked with? * Do you have experience with HIS testing, UAT, implementation, or go\-live support? * Do you have previous healthcare IT/HIS experience in Saudi Arabia or the GCC? * Do you have a Bachelor's degree in IT, Health Informatics, Computer Science, or a related field? * What is your Nationality? * How proficient are you in Arabic? Work Location: In person