Helpdesk Operator (Facility Management)

• Operate the Facilities Management Help Desk to log, track and follow up on service and maintenance requests. • Utilize the Help Desk system to generate management reports and prepare regulatory documentation. • Greet, assist and direct tenants, visitors, guests and members of the public in a professional manner. • Manage incoming phone calls, routing them appropriately to concerned departments. • Handle resident check-in and check-out procedures in accordance with CWRC manual guidelines. • Issue and activate access cards for new residents and deactivate cards upon check-out. • Process payments through POS system for services such as gym memberships, recreation facilities, catering, access cards and fines. • Respond to inquiries about camp facilities and local amenities. • Manage and resolve accommodation-related complaints from residents. • Provide general administrative and clerical support to ensure efficient office operations. • Guide tenants, guests and camp personnel to the appropriate staff members. • High school diploma or equivalent; Associate's degree in a related field is a plus. • Previous experience in a customer service or administrative role, preferably within facility management or a related industry. • Proficiency in using CMMS software and other relevant facility management tools. • Strong understanding of basic building systems and maintenance procedures.