Head Waiter - InterContinental Riyadh

**KEY RESPONSIBILITIES** * Lead assigned restaurant sections during breakfast, lunch, dinner, buffet and à la carte operations. * Ensure all tables, buffet and service stations are fully prepared before service. * Allocate and coordinate waiters within the assigned section as directed by the Supervisor. * Ensure consistent IHG service standards and sequence of service. * Maintain a strong floor presence and actively engage with guests. * Ensure orders are taken accurately and delivered efficiently. * Coordinate closely with Culinary regarding guest requests, dietary requirements and buffet replenishment. * Support achievement of revenue, average check and upselling targets. * Ensure correct use of POS, billing and payment procedures. * Handle initial guest concerns and immediately escalate serious complaints to the Supervisor or Restaurant Manager. * Recognize VIPs, returning guests and special occasions and ensure appropriate service. * Report operational, maintenance and service issues immediately. * Take responsibility for the shift or assigned area in the absence of the F\&B Supervisor when required. **TEAM SUPPORT \& TRAINING** * Lead by example and support colleagues throughout the service. * Assist with daily briefings and ensure the team understands operational priorities. * Support training of waiters on IHG service standards, sequence of service, menu knowledge, beverages, allergens, upselling and guest engagement. * Support new colleagues during their orientation and on\-the\-job training. * Participate in menu tastings and product knowledge sessions. * Attend and actively participate in daily briefings, departmental meetings and all scheduled training sessions. * **FOOD SAFETY, HYGIENE \& COMPLIANCE** * Follow HACCP, hotel food safety standards and Saudi Arabian regulations. * Maintain restaurant, buffet and service station cleanliness throughout the shift. * Follow allergen, food temperature and hygiene procedures. * Maintain required personal hygiene, grooming and uniform standards. * Complete assigned operational and hygiene checklists. * Report maintenance, hygiene and safety concerns immediately. * Always keep the restaurant inspection\-ready for internal audits, local authority and external inspections. QUALIFICATIONS \& EXPERIENCE * Minimum 2 years’ experience in luxury hotels, reputable restaurants, buffet or à la carte service is an advantage. * Previous experience as a Senior Waiter, Captain or similar position preferred. * Experience in All Day Dining, buffet and à la carte service. * Good menu, beverage, POS and food safety knowledge. * Strong guest service and communication skills. * Good English communication skills; Arabic is an advantage. * Previous IHG, luxury hotel or GCC experience is preferred. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.