Head of Events and Delivery

Drive overall commercial growth by closing and negotiating high-value events (e.g., park privatizations, gala dinners, meetings/conferences) and by developing new event packages aligned to market demand and pricing while setting standards for CRM discipline, guest experience, and cross-park sales governance. (High-value event focus + package development is supported; broader leadership framing is suggested.) Personally lead/close large-scale, high-revenue opportunities such as park privatizations and gala dinners; drive negotiation strategy and commercial approvals. Own high-value MICE-style business (meetings/conferences) and bespoke corporate solutions. Conduct site visits with potential clients across all assets; support sales team FAM trips/education of event spaces. Own and deliver against Annual Event Sales Budget and team targets; monitor pipeline and conversion. Define and launch new event packages and refine existing offerings to adapt to market demand, ensuring pricing remains competitive and margin-aware. Use CRM daily to track opportunities for each enquiry; ensure accurate opportunity creation and tracking across the team Provide senior stakeholder management across parks and functions to remove blockers and protect delivery standards (guest experience) Identify and act on upsell opportunities and follow up post-event for repeat business. Work closely with park operations and vendors to ensure client requirements are met to a high standard (handover readiness) Drive repeat business strategy: post-event follow-up standards, account growth planning, and missed opportunity learning loops. Work weekends when required. Experience in Account Management and negotiation The ability and desire to sell Excellent communication skills Good interpersonal skills Good level of numeracy