Head Hostess

This role is individually contributing assigned work by presenting a positive first impression of the establishment’s friendliness, excellent service and high standards. The Head Host/Hostess is meeting and greeting customers upon arrival, informs of their waiting time, monitors the waiting list, enters guest names in the computer system, shows their table and ensures a quick turnaround time. The Head Host will take phone calls for reservations, manage and update the referral guests contact list for promotional activities and remember key preferences of VIP guests. **RESPONSIBILITIES:** * Deals with all customer in a tactful, polite and friendly manner * Opens whenever possible the front door for customers entering or leaving the Restaurant/ outlet * Welcomes customers by greeting with enthusiasm while leading them to the record reservations, with patience at all times * Thanks guests as they leave and invites them to return * Keeps the working area/ restaurant tidy and clean, this includes hovering and mopping, perform light housekeeping duties such as cleaning glasses, ensures restrooms are clean, stocked and orderly. * Assists customer’s need, refilling beverages, billing out and doing multi task when necessary like answering phone calls and fills to go orders. * Provides senior management with feedback about arising customer complaints, encountered service issues * Visits customers table when necessary to ensure the needs are attended * Ensures full adherence to internal SOP, Hygiene and Food safety standards * Answers calls for reservations, cancellations or general inquiries * Upholds impeccable grooming standards at all times * Understands and memorizes seating chart, VIP or referral guest names and preferences * Coordinates seating arrangements and ensure turnaround is achieved as per operational parameters * Advises senior management on table turnaround to increase overall operational efficiency * Trains and guides new employees in the same job line in other outlets/ brands if necessary **REQUIREMENTS** : * Diploma/Certificate in Hospitality/ Tourism industry essential or equivalent vocational qualification obtained working for a 4/5 star hotel or fine dining restaurant * Must have at least 2 years’ experience in a similar capacity * Excellent command of English, Arabic desirable * Must have excellent interpersonal skills and customer service skills * Previous team management experience desirable Experience: * Hostess: 2 years (Required) Work Location: In person