Guest Services Associate - Front Desk Agent

Essential Duties and Responsibilities * follows the personal hygiene, freshness, well\-groomed and always maintain cleanliness specially using deodorant and mouthwash at the beginning and during the duty. * Acts promptly and professionally on guest needs. * Acts as a receptionist as well as cashier. * Displays good teamwork towards their colleagues. * Ensures the privacy of our guests. * Maintains an excellent reputation in the eyes of the guests and the staff. * Maintains the Maximum Operating Standards and the Rosewood Standards. Standard Responsibilities * Presents himself well dressed, well\-groomed with perfect personal hygiene and with a smile. * Checks the Pass On, the daily Calling at the beginning of the duty * Addresses the guests by name. * Greeting and welcoming every guest. * Checks all reservations and arrivals of the day. * Prepares the key booklets and registration forms for the arrival of the guest. * Coordinates with Housekeeping and Butler regarding the blocking of rooms according to the preferences of the guest. * Ensures that butlers are aware of arrival time to meet for in room check in. * Attends to all check ins / and check outs at the reception in a professional manner following the LQA/Forbes Audit. * Is responsible for the enforcement of formalities and establishes proper identity of each guest * Ensures entering of all guest data in the Ministry of Interior computer on arrival and departure. * Applies corporate rate to guests who are entitled to such facility. * Applies hotel policy regarding walk\-in guests and late charges. * Ascertains reconfirmation of the departure dates. * Passes the guest feedback to the Assistant Front Office Manager or FOM. * Listens to guest wishes and acts promptly. * Responsible for clarifying the method of payment upon check\-in. * Takes reservations whenever the Reservation department is busy or not available. * Hands\-over his shift properly. * Is fully responsible for the cashier float entrusted to him and ensures that correct balance of amount in cashier is always maintained. * Ensures correct back up for all cashier postings and is responsible for conducting a proper cashier balancing at the end of his shift. * Carries out duties that may from time to time be assigned to him by the Front Office Manager or the FDM and AFOM. * Cooperates with all Rooms Department sections to guarantee a memorable and flawless stay of a guest. * Responsible to finish the shift checklist on time. * Conducts all postings according to the set SOPs.