Guest Services Associate - Front Desk Agent

### **General Information** Country/Region Saudi Arabia Province/City Jeddah Hiring Entity Rosewood Jeddah Department Rooms \- Front Office Job Type Full\-time Permanent ### **Job Description** **Essential Duties and Responsibilities** * follows the personal hygiene, freshness, well\-groomed and always maintain cleanliness specially using deodorant and mouthwash at the beginning and during the duty. * Acts promptly and professionally on guest needs. * Acts as a receptionist as well as cashier. * Displays good teamwork towards their colleagues. * Ensures the privacy of our guests. * Maintains an excellent reputation in the eyes of the guests and the staff. * Maintains the Maximum Operating Standards and the Rosewood Standards. **Standard Responsibilities** * Presents himself well dressed, well\-groomed with perfect personal hygiene and with a smile. * Checks the Pass On, the daily Calling at the beginning of the duty * Addresses the guests by name. * Greeting and welcoming every guest. * Checks all reservations and arrivals of the day. * Prepares the key booklets and registration forms for the arrival of the guest. * Coordinates with Housekeeping and Butler regarding the blocking of rooms according to the preferences of the guest. * Ensures that butlers are aware of arrival time to meet for in room check in. * Attends to all check ins / and check outs at the reception in a professional manner following the LQA/Forbes Audit. * Is responsible for the enforcement of formalities and establishes proper identity of each guest * Ensures entering of all guest data in the Ministry of Interior computer on arrival and departure. * Applies corporate rate to guests who are entitled to such facility. * Applies hotel policy regarding walk\-in guests and late charges. * Ascertains reconfirmation of the departure dates. * Passes the guest feedback to the Assistant Front Office Manager or FOM. * Listens to guest wishes and acts promptly. * Responsible for clarifying the method of payment upon check\-in. * Takes reservations whenever the Reservation department is busy or not available. * Hands\-over his shift properly. * Is fully responsible for the cashier float entrusted to him and ensures that correct balance of amount in cashier is always maintained. * Ensures correct back up for all cashier postings and is responsible for conducting a proper cashier balancing at the end of his shift. * Carries out duties that may from time to time be assigned to him by the Front Office Manager or the FDM and AFOM. * Cooperates with all Rooms Department sections to guarantee a memorable and flawless stay of a guest. * Responsible to finish the shift checklist on time. * Conducts all postings according to the set SOPs. ### **About Us** Rosewood Jeddah is situated in the heart of Jeddah’s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel’s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel’s name is inspired by the traditional culture and architecture of the city of Jeddah. The city’s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers’ voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24\-hour butler service for all rooms. The hotel’s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.