Guest Service Agent Front Desk

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a **Guest Services Agent Front Desk** , you’re not just supporting guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here's what you'll do during a typical day: * **Support guest services operations:** Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high\-quality guest service * **Provide exceptional service:** Respond promptly and professionally to phone, email, and in\-person inquiries from clients, guests, and team members * **Delight our guests:** Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience * **Prepare group documentation:** Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggage * **Provide administrative support:** Assist department managers with clerical work such as word processing, data entry, filing, and copying * Previous experience in a hotel front desk, guest services, customer service, or a related hospitality role is preferred. * Excellent verbal and written communication skills, with the ability to build positive relationships with guests and team members. * Fluent in Arabic and English, with strong verbal communication skills in both languages preferred. * Flexible availability to work mornings and evenings shifts weekends and holidays as business needs require. * Must be legally authorized to work in Kuwait in accordance with Kuwait Labor Law.